Digital Product Operations Manager

Orlando, FL
Job Terms:
DOE + Benefits
Start date:
Posted By:
Heidi Glynn

Job Description:

Based in Orlando, FL and reporting to the Manager, Digital Product Operations, the Digital Product Operations Manager supports marketing, sales, operational and brand initiatives online. This involves synthesizing the core business needs of partners as well as the strategy associated with company products; translating that direction into various document types, including requirement documents, user stories, strategic briefs and product specs; and working with partners and cross-functional teams to deliver projects. Responsibilities may include marketing or digital experience initiatives.


• Understands the digital strategic direction of a product line as outlined by Digital Product Operations leadership and business partners

• Helps drive effectiveness and implementation of Marketing, Sales, and operational initiatives within the limitations of the existing product verticals.

• Participates in cross-functional teams and helps facilitate the progress of multiple small to medium initiatives and projects

• Writes and review quality of detailed feature requirements and user stories, updates user stories and requirements, prioritizes and grooms ticket backlogs, and provides status and escalates issues to Manager, as needed to keep projects on track, on time and on budget

• Under guidance from Manager, helps to manage partner expectations and project communications by creating and delivering specific reports, documents and presentations that clarify the project approach, status and strategic direction

• Tracks status and budgets of multiple small- to medium-sized initiatives, and keeps management apprised of status, achievements and risks

• Leverages analytics data, Guest insights and test results to measure and refine solutions to drive strong business results and deliver quality Guest experience

• Works with the Manager, to translate the digital strategy into a set of clearly defined user stories and test cases, working alongside of development studios to ensure proper delivery of those requirements across the development lifecycle

• Aggregates and reconciles marketing, operational and guest-experience needs to drive engaging digital solutions that meet marketing goals and keep pace with a fast-changing business environment

• The Digital Product Operations Manager needs a solid understanding of the core business, online marketing, and digital business

• The ideal candidate has strong communication and partner relationship skills; good ability to manage work efficiently; good grasp of marketing strategy, business drivers and financial return; and experience delivering a high-quality digital guest experience

• Drives tasks within cross-functional teams to successfully deliver against the strategic direction. Works somewhat independently with cross-functional teams with oversight from Manager.

General Responsibilities:

• Expected to work for an 8-hour day. Time should be reported accurately. In times of exception should communicate and obtain approval from Manager in advance

• All escalations should go through applicable Manager immediately to determine next steps

• Responsible for managing workload within allocated hours. If hour allocations are not sufficient, escalate to Manager

• Communicate weekly status and next steps in the format communicated by Manager

• Take notes during internal and/or external meetings and send out meeting minutes to attendees in the format communicated by Manager

• Attend all required meetings, notifying meeting owner and Manager in advance if conflicts arise

Preferred Qualifications:

• Experience with digital or technology platforms

Required Education:

• Bachelor’s Degree or equivalent

Basic Qualifications:

• Experience with user, business and technical issues in a fast-moving digital-focused organization

• Experience with digital marketing strategy and brand strategy on owned and operated web sites/apps

• At least 2-4 years experience in the online industry, with working experience with Agile software development methodologies

• Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively across cross-functional teams

• Demonstrated ability to identify, understand, and drive resolution of complex issues

• Proven ability to collaborate with and achieve actionable results as part of a team

• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative

• Strong attention to detail

• Considers all internal communications, ongoing or future projects, consumer insights and business strategies confidential and does not share with outside parties. Uses discretion when sharing information internally that may also be sensitive in nature.

Client Description:

This legendary company has entertained, informed and inspired people around the globe for over 90 years. Named one of Forbes top companies to work for year over year, this is where dreams really do come true.

Whether you’re looking to create, support business growth and development, work behind-the-scenes on your favorite TV shows or upcoming movies, or anything in-between, this is your opportunity to start the next chapter of your career story and help create the exhilarating experiences this company is known for worldwide.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.