UX Writer

New York, NY
Job Terms:
Start date:
Posted By:
Robin Legator

Job Description:


Our client, a growing fintech company, is hiring for a User Experience writer who will shape product experiences by creating conversational and influential messaging that facilitates our customer journey across all applications. The ideal candidate will have a UX writing portfolio that demonstrates a keen ability to simplify and enhance the end-to-end user experience.  The UX writer also owns the development and ongoing management of UX writing guidelines and best practices for the company, working with the Creative Director to establish messaging goals and roadmaps for continued optimization. UX research and testing of content managed by the UX Writer will provide insights that will improve the user experience through optimized messaging and, ultimately, drive conversion.  Finally, the UX Writer’s collaboration with internal stakeholders in Marketing, Legal/Compliance, and Product, among others, will drive the development of cohesive language and a unified voice across all products and platforms.
• Uses sharp writing and editing skills to create all customer-facing dialogue, including prospect- and customer- focused messaging, promotional messaging, in-app messaging, error and alt-path messaging, instructional dialogue, marketing and service emails, and all other written components of the end-to-end user experience.
• Develops and drives a cohesive voice and tone for customer-facing language across product suite or subject-matter domain and ensures cohesive product narratives.Develops, tests, and documents UX writing guidelines and processes; establishes best practices and strategic principles.Engages content management colleagues to identify and bring forward targeted content for users throughout the customer journey, including the in-app experiences.

• Influences cross-functional partners by demonstrating the value of UX writing as a key element of the product development and customer journey mapping process.
• Creates user flow and/or customer journey presentations in Figma, Adobe Xd, Miro, and PowerPoint.
• Contributes to product creation, refinement, and strategic initiatives within the UX team, working with designers to advocate for the best possible user experience and fulfill business priorities.
• Strives to develop efficiencies and solid processes for delivering concepts and assets. Remains current with latest UX writing and editing trends to facilitate best-in-class user experience across product suite.
• Collaborates with internal marketing, legal, and product stakeholders, influences and adapts to their UX feedback.
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Knowledge, Skills & Abilities:
 • A minimum of 3 years of experience in user-focused writing.
• Strong understanding of UX Writing and UX best practices.
• Familiarity with user experience research and applying key insights to your work.
• Able to problem solve and find multiple messaging solutions.
• Ability to lead, collaborate, and influence internal stakeholders to drive work forward in a fast-paced environment.
• Experience in FinTech or Financial industry and familiarity with Adobe XD and Figma is a plus.