- Virtual; Remote
- Job Terms:
- DOE + Benefits
- Start date:
- Posted By:
- Amanda Hoffay
You will be responsible for creation and maintenance of process documentation (SOP) to be used by associates when addressing issues faced by Selling Partners. Your focus will be working within a content management system to stage and publish SOPs for Contact Center Associates to use when assisting Selling Partners. You will work with Content Management Specialists to understand the SOP drafts that they create, transform their documentation into the coded format required by the Content Management System (CMS), copy edit the document and then publish it to the SOP repository. You will work with a complex staging system that identifies marketplaces and languages the SOP supports. As part of the SOP team you are responsible for the quality and usefulness of the all content that is published to the SOP repository. You will master detailed publishing codes necessary to move new or changed documents into the CMS. You will need to seek clarity in ambiguous situations to ensure customers have the best possible experience. When you come across issues with content you will work with Content Specialists to improve the SOP before publishing. You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to update and create process and technical solutions to problems.
To be successful in this role you will need proven ability to write well in English and correct grammar and spelling mistakes made by the Content Specialist. You should have demonstrated efficiency in managing a queue of work with the ability to prioritize work and meet deadlines. You need to be team-oriented and work well with your teammates, adjusting to changes in priorities and production responsibilities. A successful candidate will be resourceful, customer-focused, and will have an ability to work independently under time constraints.
Want to work for one of the fastest growing and most admired companies in the world?
Founded in 1995 this client of Aquent’s has grown to one of the largest tech companies in the world. Driven by the excitement of building technologies, inventing products, and providing services that transform the way their customers live their lives and run their businesses. Come join them and work in a place that values innovation, creativity and leadership.
Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits
Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.