UX Designer

Job Terms:
Start date:
Posted By:
Kimberley Strayer

Job Description:

As a key member of the UX team, User Experience Designer will be responsible for developing exceptional user experiences that achieve business goals and exceed customer expectations across a wide range of web and mobile experiences.

As the User Experience Designer, you will:

• Develop game-changing, industry-leading, enviable digital experiences to simplify the customer acquisition experience for multiple lines of business

• Know the business, how to speak the business’ language, and translate consumer insights into UX strategies and execution that propel us to a bright future

• Serve as primary point of contact for all your UX efforts for Digital work streams and/or Products

• Work with UX Leads from every channel to create an end-to-end UX strategy

• Lead communication and collaboration between product interaction designers, visual designers, content strategists, and copywriters to ensure alignment of UX deliverables

• Collaborate and build consensus with key stakeholders; always representing the user point of view, striking the balance between the ideal, and the realities of feasibility and delivery

• Maintain deep understanding of the current experience, business objectives, audience(s), roadmap, features, design trends and best practices, research, metrics, VOC and other measures, competitive landscape, and full digital ecosystem

• Partner with the research team to create long-term research strategy to facilitate ongoing discovery and iterative delivery

• Partner with content strategy team to continuously drive and improve content, navigation and site architecture via card-sorting, tree-testing and quantitative research

• Lead efforts to continuously improve the digital customer acquisition experience, including usability testing, heuristic evaluation, competitive analysis, and MVT; share findings with UX, project, and business stakeholders

• Lead creation of early design sketches and end state vision/design prototypes to help inform strategy

• Have a clear point of view on an optimized customer acquisition experience while helping stakeholders define minimum viable product

• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly

• Maintain prioritized list of needed improvements and maintenance items, initiating and leading efforts to complete these items

• Identify opportunities to stretch current or create new digital standards

• Assist with team building, onboarding, and mentoring UX team members assigned to the product



Key Competencies

Big Picture Thinking

• Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards

• Dedicated to envisioning and influencing the entire ecosystem in order to create a seamless holistic experience for prospective customers

• Demonstrated ability to create designs that excite stakeholders just as much as users


• Experience working with stakeholders to uncover functional, non-functional, data, usability and user experience requirements

• Maturity required to set ego aside and seek-out design suggestions from all stakeholders

• Passion for sharing information and helping others be successful

• Focused on team success rather than individual success


• Have a strong professional presence, be approachable, respectful, open, transparent and easy to work with – even in stressful, challenging situations

• Be flexible – able to change course when needed

• Have self-awareness, be comfortable receiving feedback, and work to continually improve

• Make complex things simple, even when in white space and confronted with unclear situations

• Possess excellent verbal, written and presentation skills



Role Essentials

• At least 5 years of experience as an Information Architect, User Experience Designer/Architect, User Interface Designer, or Interaction Designer

• A portfolio that demonstrates the ability to strategically create compelling user experiences that factor in business goals, development capabilities, design standards and user needs

• Strong understanding of interaction design principles and current global UI/design pattern standards

• Strategically adept with a penchant for curiosity; determined

• Ability to prioritize and stay focused on fewer, bigger, better, and faster

• In-depth knowledge of performance metrics

• Demonstrated ability to work with and influence stakeholders to determine business strategy in the digital arena, develop and execute big ideas while maintaining collaborative working relationships.

• Experience designing with business, technical and design guideline constraints

• Experience in working on multiple projects simultaneously

• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality

• Demonstrated ability to design complex transactional user interfaces and interactions for web, mobile and cross channel experiences

• Experience creating conceptual models, site maps, interaction flows, design patterns, UI specifications, taxonomies and metadata frameworks

• Demonstrated experience in defining research criteria, leading or participating in user research, and translating user research into design decisions

• Ability to track and predict industry trends

• Experience creating interactive prototypes (e.g., Axure, Sketch, InVision, Adobe XD)



Role Desirables

• Bachelor's degree in Human-Computer Interaction or similar field; an advanced degree in human computer interaction, user interface design, human factors or design planning, is preferred

• Significant relevant work experience may substitute for an advanced degree

• At least 2 years of experience integrating mobile/responsive design into Information and/or Experience Architecture

• Self-starter who can make significant progress with minimal guidance

• Experience creating accessible designs

• Ability to be flexible in a very fluid and dynamic environment

• Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively

• Blend of corporate and agency experience is a plus

• Proficient with: Axure, Sketch, Microsoft Office, Adobe Suite

• Familiarity with online usability testing platforms such as Optimal Workshop and Usertesting.com

• Excellent analytical and process-oriented skills

• Excellent verbal, written and presentation skills