Program Manager

Silicon Valley
Job Terms:
Start date:
Posted By:
Amy Toler

Job Description:

Program Manager, Live on Now Events


Come join the Global Integrated Campaigns team focused on customer-facing and internal programs. You’ll work alongside a seasoned team who runs campaigns to help customers to achieve value from the products that they purchase. This global team is highly collaborative, shares best practices, and is always looking for opportunities to standardize and streamline the program management practice. Check out our team if you’re a results-oriented visionary who likes to dream big!


Live on Now is a new, interactive virtual event series focused on accelerating the speed of customer implementations and increasing product usage and adoption. In this role, you will have the opportunity to contribute to a highly visible campaign program with impactful business outcomes. This role will collaborate with other internal teams to create and optimize marketing campaign programs in a repeatable format for key ServiceNow stakeholders, bringing a strong background of program, technical improvement, and event experience to create highly valued programs.

Responsible for delivering a repeatable, predictable process for the Live On Now campaign program
Drive stakeholder meeting, set expectations, and use your voice when necessary
Build live and webinar interaction events
Use ServiceNow internal tools to create programs and collaborate with Marketing email team to promote events to customers
Survey attendees
Capture performance metrics
Apply design-thinking fundamentals to program delivery
Own continual service improvement of Value & Loyalty programs, surveying for feedback on current process and roadblocks, conducting impact analysis of current process and proposed net new changes, communicating potential benefits and
Provide insight using prior business experience to help inform business decisions
Develop in coordination with stakeholders, and leadership, meaningful KPIs tied to customer satisfaction and growth, as well as managing tools and processes to improve KPI performance
Drive automation of processes through ServiceNow software and AI, where applicable

Client Description:

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. Join our team and inspire digital transformations by creating new and compelling experiences for Global 500 companies – enabling people around the world to get more done, faster than ever before!

Our client is a global company that builds global products. What makes us great is the collective minds of diverse individuals within our organization. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.