#174107

Advertising Operations Specialist

Location:
Austin, TX
Job Terms:
Temporary
Salary:
DOE + Benefits
Start date:
ASAP
Posted By:
Teddy Stackman
Date:
11/01/2021

Job Description:

This company's mission is to build a service engine that solves today’s customer problems and prevents tomorrow’s.
This team is an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on the company's social media platform by ensuring they have the tools needed to succeed.

Duties

This position will partner with internal New Products team members, providing operational execution support to help project manage test campaigns (alpha/beta) for the company's managed and unmanaged advertisers - maintaining quality and efficiency throughout the end-to-end testing process.

The ideal candidate will have a strong background in social media advertising effectiveness and project management, along with a natural curiosity to understand how things work. They should be passionate about social media, analytically minded, a great communicator, and able to partner with other XFN teams.

Responsibilities:

  • Own testing operational execution in coordination with internal teams supporting workflows such as, recruitment outreach, campaign QA, and performance tracking across multiple projects
  • Monitor and troubleshoot progress and performance of test campaigns to ensure overall program quality and consistency
  • Triage incoming requests, utilizing technology, superior customer service and judgement - Responding within a timely manner and working 1:1 in real time
  • Gather learnings and insights for: 1) internal teams to help the company further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives
  • Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
  • Identify tool and process efficiency gains with analytical perspective

Skills:

  • 2+ years experience directly managing paid advertising campaigns and thorough understanding of major success metrics
  • 2+ years experience managing client - facing communication concerning campaign set-up per internal direction
  • Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
  • Experience in working on research studies (A/B tests, surveys, interviews)
  • Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
  • Proven ability to manage multiple projects and work in a high-performance team environment
  • Previous tech experience a plus

Education:

  • Bachelor's Degree

Client Description:

Based in Menlo Park, California, this top social media company builds technologies that help people connect. Their mission is to give people the power to build community and bring the world closer together.

With a culture of constantly iterating, solving problems and working together to connect people all over the world, it’s important that their workforce reflects the diversity of the people they serve. Hiring people with different backgrounds and points of view helps make better decisions, build better products and create better experiences for everyone.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry
  • Work in an Agile environment, in constant iteration and problem-solving mode
  • Have a hand in developing products that empower more than 3 billion people around the world to share ideas, offer support and make a difference