Service Designer

Remote (CST hours)
Job Terms:
Start date:
Posted By:
Sara El-Shami

Job Description:

Aquent has an exciting opportunity for a Service Designer for our Fortune 500 client in Austin, TX. This is a full time, remote, 12-24 month to permanent opportunity with full benefits - medical, dental, 401K and more. This role focuses on the human centered design process and creative problem solving using design thinking and lean methodology on front end products. Must have a background in design thinking and service or product design. This role will be focused on facilitation as well as building tools. Must have a strong understanding of the design process and design languages. Requirements: 

Bachelor’s Degree or 4 additional years of related Design experience beyond the minimum required may be substituted in lieu of a degree (10+ years of experience in lieu of degree).

6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

Highly organized, with the ability to work on multiple projects/task at once while managing a diverse group of employees.

Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.

Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.

Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making 


Facilitates workshops with/for teams using a mix of design thinking, Lean and Agile methods and activities, incorporating a human-centered approach into established workflows.

Builds and nurtures relationships with key collaborators, stakeholders, and colleagues, contributing to increased inclusion, belonging, and collaboration among teams. 

Designs, prototypes, and delivers services, tools, and learning experiences that make it possible for teams to learn and practice design thinking, collaborative approaches, and human-centered design on-the-job.

Prototypes, tests and evaluates program materials, content and learning experiences.

Applies a consistently human-centered approach to what they create.

Gathers and uses qualitative and/or quantitative data to inform their decisions.