Associate Digital Creative Project Manager

Los Angeles, CA
Job Terms:
DOE + Benefits
Posted By:
Casey Atizado

Job Description:

Large Media and Entertainment brand in Burbank, CA is seeking an Associate Digital Creative Project Manager to join their Customer Relationship Management team. This role is slated to go 1 year and could extend. Will be remote, but may move onsite. Candidates should be local to Los Angeles, CA

The Customer Relationship Management team drives operating income and grows spending by The Company's most strategic customer segments by both managing a sizable line of business (Visa Card) and partnering with LOBs on loyalty and payment strategies.

More specifically, members of the group are responsible for the following:

  • Managing the brand's consumer financial products business, including the Visa Card business. The brand Visa Card is one of the largest co-branded credit card portfolios in the world.
  • Helping Business Units develop and implement CRM strategies to grow spending from the brand's core customers and fans through the use of digital, social media, direct marketing and loyalty programs.
  • The CRM department includes 25 full-time professionals who work closely with marketing and operational teams across multiple divisions of the company, our bank card issuer and our payment network. Campaign Operations is a creative services team within CRM that is responsible for supporting the Marketing team to plan and execute consumer campaigns in the most efficient manner across all platforms (i.e. web, print, email). We are looking for an Associate Digital Project Manager in the Campaign Operations department.

In general, team members must have the following traits (in addition to the specific job requirements called out below):

  • Experience in digital production and project management
  • Extremely strong relationship skills due to the need to work collaboratively with multiple internal and external partners
  • Prior work experience with the brand and familiarity with one or more divisions of the brand is very helpful given the X-LOB nature of the work
  • Coordinate planning, creative execution and deployment of digital projects (digital landing pages, paid media banners, paid search, social ads, website updates). Manage complex timelines, work flow and priorities to ensure on-time and flawless execution of all digital creative. Facilitate execution of creative across multiple stakeholders, including marketing team, agencies, internal business units, technical team and outside partners.
  • Planning:
    • Develop + maintain creative timelines with Agency and BU partners to meet in-market dates
    • Enforce timelines and due dates on a daily basis.
  • Creative Development/Execution
    • Set up creative kick-off meetings with Agency and/or Business Unit
    • Proactively take an initial pass of the creative and provide feedback to marketing partner
    • Proactively solicit feedback from the internal team and work with them to improve the overall creative quality
    • Compile feedback from all stakeholders (marketing team, LOBs, agencies, technical resources, outside partners)
    • Synthesize feedback and review for logic and comprehensiveness; where relevant, provide additional perspective
    • Examine language that seems inconsistent from one piece of creative to the next; resolve any issues
    • Prior to submitting the creative to Chase, create a checklist to ensure feedback and documentation is comprehensive and complete
    • Provide all consolidated feedback to Agency/BU
    • Confirm all changes are incorporated in final creative
    • Route final creative to all relevant stakeholders
    • Archive final creative and all corresponding approvals on Server and Database
  • Production/QA
    • Oversee development with Agency and/or BU partner
    • QA new/updated landing pages on QA and Production environments
    • Compile feedback and escalate issues as they arise
    • Ensure accuracy of all updates
    • QA monthly website releases as needed
    • Coordinate execution of QA conducted by internal and external resources, including: C3 team, Agency, and BU partners
    • Monitor on-going banner placements
    • Participate in Tech calls
    • Identify, communicate and resolve technical issues/bugs with site owner

Basic Qualifications

  • 2+ years of work experience specifically doing digital creative project/production management
  • Experience in managing websites, online advertising and email campaigns
  • Self-motivated, accountable and highly organized
  • Ability to work independently, prioritize and juggle multiple deadlines and projects while keeping peers, partners and supervisor abreast of activities
  • Understanding of digital vehicles and platforms (emails, websites/CMS, online advertising, search)
  • Very strong attention to details
  • Highly responsive with strong interpersonal and written/verbal communication skills
  • Partner management skills
  • Working knowledge of the Windows environment and applications such as Microsoft Project, Excel, Word, Power Point

Preferred Qualifications

  • Prefer- Ad agency or in house agency exp
  • Cross functional skills- how to navigate different functions
  • Collaborate w different partners/relationships
  • Familiar w QA - able to make sure everything is executed
  • Technical knowledge – NOT building websites or landing pages
  • Creative/develop- manage create, route materials for approvals

Required Education: Bachelor's Degree


  • Able to Multi Task, exceptional detail, proactive, responsive, timeline management, schedule management
  • Basecamp, Sales Force or Smart Sheet
  • This role is Hybrid and they need to be familiar w the Digital & Creative worlds, not one or the other - both, Not a Digital producer.



Why Aquent?

  • Highly competitive salaries: commensurate with experience
  • Insurance: Excellent medical benefits with premiums largely subsidized by Aquent
  • 401k Plan
  • Paid Sick Leave
  • Perks & Discounts at leading major retailers