Business Process Manager

Job Terms:
Start date:
Posted By:
Erica Schmidt

Job Description:

This Position is remote and open to CA residents only.
Healthcare experience preferred.

This is a contract position that has high potential for permanent.

Our healthcare client is looking for a Business Process Manager to join their Communications Goverance team. This person will be responsible for managing internal and external communication development processes related to NPS/Change Management initiatives. 

  • Managing the intake, review, approval, publishing and coordination of content across various audiences (member, provider, B2B, Sales, etc.)
  • Owns and manages centralized tools for creation of policies and procedures 
  • Composition of customer communications (in conjunction with functional subject matter experts)
  • Aggregates updates from stakeholders, generates reports, dashboards, and high levels summaries for executive leadership
  • Will need to be articulate, facilitate meetings, strong written and verbal skills, able to use Microsoft office suite, Workfront and SharePoint tools.
  • Builds workflows and reports in project management tools and develops/refines workflow documentation

Required Skills: 

  • Previous experience in Business Process Management, Business Analyst, and/or Project/Program Management
  • Excellent written and verbal skills
  • Strong XLS skills
  • Experience with project management tools like Workfront, Wrike, Monday.com, Jira
  • Experience with Data Analytics and Reporting is highly preferred
  • Healthcare experience preferred.