#170933

Web Operations / Program Manager

Location:
Remote- PST hours
Job Terms:
Temporary
Salary:
DOE
Start date:
09/27/2021
Posted By:
Debra Powell
Date:
08/03/2021

Job Description:

  • This  is a hybrid role requiring a mix of program management, web operations, and some web analytics experience.

    The top three tools are  Adobe Experience Manager (AEM) or similar content management system (CMS), Adobe Analytics or Google analytics, and JIRA. Strong communication skills are key as this individual will be interacting with mid to senior-level internal and external stakeholders.

     

    Responsible for the coordination and execution of multiple website/mobile related projects ensuring consistency with brand strategy and business objectives

    Works in partnership with internal and external teams to deliver web projects on time and budget through effective management of the project timeline, issues, risks, dependencies, and deliverables

    Has a good understanding of web best practices including user experience, SEO, A/B testing, and website performance optimization

    Drives customer-centric service delivery, quality production, and optimization for impact and efficiency

    Maintains high-quality data in and leverage analytics to drive data-driven decisions

    Manages production agency/vendor management and UAT team to coordinate approval for launch

    Adheres to processes and standards for campaign management and assess operational metrics in order to prioritize work and develop business-focused recommendations

    Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience

    Uses expertise to influence overall service roadmap and portfolio

    Tests pilots and drives adoption of new capabilities

    Skills:  

    Deep familiarity with service production marketing technology, processes, and tools

    Experience with website management tools like AEM, Google/Adobe Analytics, JIRA, Confluence is highly desirable

    Digital marketing knowledge and experience in multichannel/digital marketing preferred

    Ability to apply data and analysis to drive decision making

    Strong project management skills to meet goals within constraints of time and budget

    Attention to detail to ensure quality and consistency of deliverables

    Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence

    Learning mindset and ability to identify/apply learning to other situations

    Experience in the software, CPG, pharmaceutical or biotech industry preferred

    Education:      

    Bachelor's degree

    3-5+/5-8+ years experience working in digital/software marketing, web production, marketing technology, or marketing operations related functions

    3+ years experience in digital marketing, preferably Web/Mobile