Senior UX Writer

Job Terms:
Start date:
Posted By:
Erica Schmidt

Job Description:

Only candidates from California will be considered.

The User Experience team at our healthcare client is looking for an experienced UX writer. They're a small, highly collaborative group of writers, designers, strategists, and researchers, with a passion for making healthcare accessible and understandable. The team is located in downtown Oakland though they are currently 100% remote.

They work on a wide variety of complex digital projects with many stakeholders across a distributed organization. The right person cares about quality content and the opportunity to go deep but also enjoys casual drop-in editorial consultations with other members of the team.

• Produce onscreen copy including instructions, menus, labels, alerts, landing pages, emails, and site documentation
• Research, evangelize, and follow best practices for content strategy and information architecture
• Work closely with designers, strategists, and the product team, iterating and tracking down answers from subject matter experts and other partners
• Conduct content audits and evaluate existing experience
• Create deliverables describing customer journeys, task flows, usage scenarios, and content requirements
• Build alignment and lead with quality

Your background
• 5+ years of experience as a UX writer, information architect, content strategist, or web editor (for more junior role, 2-3 years)
• A portfolio showcasing clear, concise UX writing and accurate, engaging informational content
• Successful software and service design projects
• Comfortable with ambiguity
• Self-directed but enjoys collaborating too
• Used to hitting deadlines and helping manage expectations for your deliverables
• A degree in English, Communications, Journalism, or Computer Science
• Interest and experience in healthcare
• Experience addressing feedback from legal and compliance departments
• Experience meeting grade-level requirements and creating content for people who are not native English speakers
• Consulting or agency experience
• QA experience especially testing content
• Interest in site metrics and content testing
• SEO and direct marketing campaign

Required Skills:

  • Superb writer and editor
  • Experience working on software and service design, delivering content on a variety of devices and formats (mobile, computer, email)
  • Self-motivated but also good at collaborating with designers, product managers, and developers
  • Portfolio with a wide variety of UX writing examples from menus and web pages to onscreen labels, instructions, and alerts
  • Experience leading large, complex online content projects
  • Experience addressing feedback from legal and compliance (nice to have) 
  • Experience meeting grade level-requirements and creating content for non-native English speakers (nice to have) 
  • Consulting or agency experience (nice to have) 
  • Interest in site metrics and content testing (nice to have) 
  • SEO and direct marketing campaigns (nice to have) 
  • Experience with Sketch, Invision, or Figma (nice to have) 

Please include 2 or 3 examples of writing projects you’re proud of and tell us why. Our interview process includes presenting your portfolio as well as a short writing exercise. Thanks for your interest!