Content Strategist

Menlo Park, CA
Job Terms:
Start date:
Posted By:
Daliya Way

Job Description:

We need people with a passion for both the product and an outstanding user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current users. 


  • Write, edit, test and improve Help Center articles and customer support responses based on content strategy
  • Apply, maintain, and evangelize content standards and best practices
  • Collaborate with Customer Operations, Product Management, Legal, Communications, and Engineering to explain complicated product and policy concepts in simple, jargon-free language
  • Perform content quality audits.

Minimum Qualifications:

  • Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
  • 2+ years working in a technical writing or content strategy role
  • Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
  • Demonstrated ability to multitask and manage competing priorities
  • Experience with content management systems (CMS)

Preferred Qualifications:

  • Experience with content analytics tools
  • Experience with project management tools a plus