Product Manager

Richmond, VA or Plano, TX
Job Terms:
Start date:
Posted By:
Sara El-Shami

Job Description:

Aquent is looking for a Product Manager for a Voice Servicing Platform with our Fortune 500 Financial client in Richmond, VA or Plano, TX. This is a full time, starting remote (then partial onsite), 12+ month opportunity with full benefits - medical, dental, 401K and more. The Servicing Platforms organization is seeking candidates who are hungry to be at the forefront of innovation to help define and create new experiences that will benefit hundreds of millions of Americans. 

We are seeking a  Product Manager to work on the Voice platform, which powers the client's contact center agent and customer experiences.  In this role, you’ll be joining a passionate team of product managers, designers, engineers, data scientists, and analysts working to translate customer insights, user feedback, and technology capabilities into scalable, resilient, and efficient solutions to help us better serve customers. 

You might work on developing the next generation for our Voice user experiences in servicing customers or informing on  the quality of our interactions.

General areas of responsibilities:

  • Inform and execute against  product vision, road mapping, goal setting, prioritizing, capability delivery, and product roll-out strategy

  • Drive to understand customer needs and ensure they are considered in prioritization and trade-off discussions

  • Partner with our Tech and Data Science teams to find opportunities to leverage Machine Learning to deliver real-time, personalized and contextual experiences for our customers

  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience

  • Build and maintain strong relationships and feedback loops with leaders and stakeholders who manage the downstream operations and processes that depend on the capabilities and performance of our platforms

Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR