Program Manager

Richmond or McLean, VA or Remote
Job Terms:
Start date:
Posted By:
Sara El-Shami

Job Description:

Aquent is looking for a Program Manager for our Fortune 500 Financial client in Virginia. This is a full time, remote opportunity through March with the opportunity to extend long term and with full benefits - medical, dental, 401K and more. The ideal candidate will sit in Richmond or McLean, VA but open to complete remote as well. This person will join a Customer Resiliency team focused on collection and recovery. This role will focus on managing products with SMS, email and messaging tools. Responsiblities include defining new intent, working with intent leads and product managers, working with a process owner to build out and design the process to meet intent, work with tech teams to build solutions, monitoring technical build, as well as feeding data to third parties. The ideal candidate with have strong experience with:

Project Management 

Experience with risk management, legal, digital products 

Effective with communicator on status, risk, and concerns

Can work in a deadline driven enviorment

Experience working in Jira in an agile enviorment 

Bonus: familiarity with collections 



Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR