#169698

Content Strategist / UX Writer

Location:
California
Job Terms:
Temporary
Start date:
ASAP
Posted By:
Erica Schmidt
Date:
06/29/2021

Job Description:

The User Experience team at our healthcare client is looking for a UX Writer/ Web Content Strategist. We’re a small, highly collaborative group of writers, designers, strategists, and researchers, with a passion for making healthcare accessible and understandable. 

We work on a wide variety of complex digital projects with many stakeholders across a distributed organization. The right person cares about quality content and the opportunity to go deep but also enjoys casual drop-in editorial consultations with other members of the
team.

Responsibilities:

  • Produce a wide variety of onscreen copy including instructions, menus, labels, alerts, landing pages, emails, and site documentation
  • Research, evangelize, and follow best practices for content strategy and information architecture
  • Work closely with designers, strategists, and the product team, iterating and tracking down answers from subject matter experts and other partners
  • Conduct content audits and evaluate existing experiences
  • Create deliverables describing customer journeys, task flows, usage scenarios, and content requirements
  • Build alignment and lead with quality

Your background

  • 5+ years of experience as a content strategist, UX writer, or content designer
  • A portfolio showcasing clear, concise UX writing and accurate, engaging informational content
  • Developed microcopy – editing/writing to convey feeling and provide user direction in a few choice words. Test and validate those choices working with research or running A/B testing.
  • Successful software and service design projects
  • Comfortable with ambiguity
  • Self-directed but enjoys collaborating and mentoring junior team members
  • Used to hitting deadlines and helping manage expectations for your deliverables
  • A degree in English, Communications, Journalism, or Computer Science

Bonuses

  • Interest and experience in healthcare
  • Experience addressing feedback from legal and compliance departments
  • Experience meeting grade-level requirements and creating content for people who are not native English speakers
  • Consulting or agency experience
  • QA experience especially testing content
  • Interest in site metrics and content testing
  • SEO and direct marketing campaign

Required Skills: 

  • Superb writer and editor 
  • Experience working on software and service design, delivering content on a variety of devices and formats (mobile, computer, email)
  • Self-motivated but also good at collaborating with designers, product managers, and developers
  • Portfolio with a wide variety of UX writing examples from menus and web pages to onscreen labels, instructions, and alerts
  • Experience leading large, complex online content projects
  • Experience addressing feedback from legal and compliance
  • Experience meeting grade level-requirements and creating content for non-native English speakers
  • Consulting or agency experience
  • Interest in site metrics and content testing