Reporting, Systems & Operations Manager

New York, NY
Job Terms:
Start date:

Job Description:

Your role:
Your role will be to ensure this client operates in a way that will support the delivery of business objectives and growth, and provide an optimal experience for Consultants and customers. You will lead operational & system development & maintenance, including local management requirements of IT system. Continually identify and implement business optimisation strategies and drive initiatives to deliver business continuity, drive omni-channel customer experience and support growth while minimising cost This is a 12 month contract opputunity.

More about the role
Own product portfolio & incentive forecasting working with Commercial team, support Marketing Manager with incentive reporting requirements
Own all product, pricing and promotion set up & accuracy
Lead local requirements & support of Consultant Care Centre
Lead local reporting requirements of business performance with global Reporting Manager
Partner with Global Operations & Systems to manage NA specific issues
Work with Supply Chain to ensure stock management through to fulfilment is managed effectively
Work collaboratively with National Sales Manager to identify business growth opportunities
Define, implement & communicate all business processes & procedures internally & externally with field sales force
Work with global team to ensure successful completion of weekly & monthly commission runs & payments
Manage Career Plan amendments in line with sales & development strategy, with key stakeholders

What we look for
Thorough understanding of direct selling business environment
Experience with IT system development, implementation & roll out of system changes across muitiple audiences
Experience in omni channel environment & managing customer services
Experience with fulfilment & delivery cycles & carrier organisation structures
Experience representing a business channel & working with cross functional teams
Qualified to degree level
Strong communication skills; exceptional planning & project management skills
System management & development skills, expertise in change management
Able to drive strategic initiatives from conception to implementation
Reporting & data analysis skills,advanced Excel Skills
Able to interpret feedback & business data & proactively effect business changes
Talent Drivers
Collaborative Skills
Personal Conduct