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- Lauren Fusco
Our INCREDIBLE, natiowide client is GROWING and needs two REMOTE Qualitative Design Research Managers to lead the charge!
About the Team
The team creates experiences and designs the websites, tools, and mobile solutions for millions of customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation.. So, if you are motivated by complex challenges and want to build the future of commerce and consumer services, this may be what you’ve been looking for.
As a Senior Manager for Design Research on the team you represent the perspective of our customers to help understand their needs, motivations, and pain points to inform omni-channel commerce products and experiences. You will oversee a team of researchers and collaborate with partners to recommend generative and evaluative methods inform our retail experiences as they interact with us online, in our apps, or visiting our stores.
Sr. Manager I, Design Research-This person will manage two current researchers and also be an independent contributor. Person on this team is managing two types of researcher- 1) Launching app and website, do we have a solid foundation? Baseline, usability testing on live experience, is it doing what they need to do? Testing comparing to analytics 2) What’s next.. After first big launch, how do we continue to build that out… Tightly aligned with Directors and focus on high priorities initiatives. Sr. Researcher I has a coach mentality that has patience and spends time, good at teaching and broad experience with METHODS. Help two researchers understand and apply different methods. As well as a lot of initiative and FORESIGHT. There are a LOT OF Eyes on this role and a TON OF CONFIDENCE…focusing on when and how to do research methods. This person can’t be “there’s only one way” they have to flexibility!
Sr. Manager II, Design Research-This person will be managing three people for Digital surfaces (Tools, services, health and wellness). This person will manage marketplace app experiences, Health and Wellness, associated with Facing experience pharm techs and pharms and then Merch… focusing on site merchandising and experience. Hybrid of manager and independent contributor… new POS initiative… next generation SHOPPING experience with POS and front of sale. This person will lean in and help as well as access support that the researchers will need…
You’ll sweep us off our feet if you have...
-A servant leader mentality
-A demonstrated track record owning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
-A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.
-The ability to translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.
-Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partners don’t have to.
-The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.
-Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers.
-Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.
You’ll make an impact by:
Pulling from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
Enhancing your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
Collaborating seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
Working quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the Omnichannel business. Capable of working on multiple projects concurrently in a very fast paced environment, ensuring that quality deliverables are achieved on time.
Staying up-to-date with the latest industry news and developments.
Contributing to team processes and standards to help establish best practices for research.
Having exceptional communication & presentation skills, both written and verbal.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years design research experience OR 9 years design research experience
Conducting quantitative on-line research methodologies with systems (for example, UserZoom, Keynote), Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity EmployerWe believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.