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- Debra Powell
You will be joining the Experience Design team to drive product and CRM efforts from strategic inception to tactical implementation. We are looking for someone with a user-first approach to design who possesses a deep passion for creating highly usable, functional and beneficial products and user experiences.
You will be working in collaboration with, and sometimes under the direction of the Experience Design Leads on our team, and with other Senior Designers, Product Managers, Product Owners, Researchers, Engineers and QA/Testing teams. Cross-functional Business Owners.
What you’ll bring…
End-to-end lifecycle product design including user journeys, user flows, information architecture, digital interfaces, and as-needed prototyping.
Experience designing within a reusable component framework, or, preferably, Design System methodology.
Understanding of accessibility and inclusion principles and guidelines, and practical application of those guidelines.
How you will lead…
Demonstrate soft skills such as empathy and active listening.
Provide point of view and recommendations based on best practices, defined experience principles, and data.
Possess critical thinking, storytelling, and presentation skills.
Perform stakeholder requirements gathering in collaboration with Product and Consumer Insights.
Conduct user research, with help from our insights and analytics teams, to test and continually optimize your solutions.
Help define objectives and key results (OKRs), and key performance indicators (KPIs) for the conversational track and individual initiatives.
Online portfolio of recent work.
Experience with agile methodology and software development workflows.
Bachelor's degree or higher with 5-7+ years of relevant work experience in product design and 3+ years of conversational design.
Familiarity designing for Seniors, 65+.
Typically requires Bachelor’s degree or equivalent and 5+ years of technical experience