Digital Engagement - Quality Assurance and Business Analyst

REMOTE (US only)
Job Terms:
$35 -40/ hr.
Start date:
Posted By:
Vicki Schuch

Job Description:

The QA (Quality Assurance) & BA (Business Analyst) "QA/BA" role will work in conjunction and collaboration with the Digital Engagement Partners, Project Stakeholders, and Development Team members to help manage digital product portfolios. This is accomplished by deep requirements gathering and analysis of business process and data, to create deliverables that outline ticket level work for the development team. The BA also acts as a quality assurance tester to ensure all business requirements are tested, analyzed, and delivered. There is more QA than BA responsibilities in this role. 

Reports to: Digital Engagement Leader

• Act as project liaison between Digital Engagement Partner, Development Team, and Business Stakeholders
o Elicit and distill project requirements from stakeholders that the Digital Engagement Partner identifies as meeting business objectives and expectations
o Requirements gathering/writing into Jira tickets to be worked by the development teams
 Coordinated with UX or Dev Leads
o Communicate updates on assigned deliverables
 Data, process/workflows, asset/content collection, comp/design feedback, and other business requests
o Perform and/or support quality assurance, user-acceptance testing, and adoption/training where needed
 Write comments, follow-up tickets, or other communications as needed for teams or stakeholders
• Assist in monthly/quarterly analytics reporting
• Support ongoing initiatives and products in the GIS Digital Marketing agile scrum cadence and portfolios of work
• Perform troubleshooting and technical steps as needed in order to assist stakeholders in understanding technical issues and limitations
• Help Digital Engagement Partner to manage backlog, epics/versions, capital/expense labels and flags on Jira tickets
• Log all time worked to Jira tickets

• Associate or Bachelor’s degree in related field or equivalent work experience
• Experience with Digital Marketing preferred
• 3+ years experience in information technology preferred, with a focus on projects including websites, portals, apps, mobile, data integration, analytics
• 3+ years working directly with business teams preferred, in a role understanding and translating business needs into technical implementation
• Demonstrated expertise in understanding workflows and business process, identifying issues and providing solutions that leverage relevant technologies

• Excellent oral and written communication skills required
• Organizational skills a with strong time-management skills are a must!
• Experience with project management, scrum/kanban agile methodologies, and the software development life cycle process required
• Experience with manufacturing B2C, B2B environment is preferred
• Has participated in the development of digital product releases
• Experience in generating requirements to successfully meet business needs
• Flexibility and adaptability to perform in high-volume, fast paced, and dynamic environment
• Demonstrated ability to successfully collaborate and manage cross-functional projects involving global processes, cross-functional teams, and third party vendors


This position can be remote (EST hours). Aquent offer excellent benefits after 4 weeks, including: medical, dental & vision insurance, 401K with match, sick pay, free training and more! Additionally, for Owens Corning, talent can earn PTO and holiday pay after 6 months.