Director of Product Design

Boston, MA
Job Terms:
Start date:
Posted By:
Robin Legator

Job Description:


Our client is seeking a hands-on Product Design leader to be responsible for building & leading a world-class Product Design team while delivering exceptional customer experiences for our client's customers. This design leader will be a key spokesperson in evangelizing the needs and priorities of our consumers internally within the company, designing the solutions that will help measurably improve their experiences, and partnering across the organization to deliver those results. 

The ideal candidate for this role is an experienced design leader with a deep passion for creating delightful consumer journeys, developing new products, and building design functions in an organization. A successful candidate will thrive in a fast-moving and ambiguous environment, with the ability to both build consensus through collaboration across teams and also drive the rapid decision-making necessary to move and iterate quickly.  This is also an exciting opportunity for someone to build and coach a team, as well as help pioneer product design / UX disciplines at a hyper-growth startup.  The right person will not shy away from the challenge of building a 6-8 person design organization from the ground up.

What you’ll do:

  • Responsible for their direct-to-consumer and direct-to-breeder ecommerce experiences
  • Responsible for the logged-in experience that provides DNA test results for all customers as well as professional tools for breeders
  • A series of new product development opportunities aimed at unlocking additional value customers through personalized, science-driven pet wellness
  • Internal tooling, including customer service tools and our scientific research & development teams 
  • Providing input on physical SKU development, packaging, merchandising, and pricing decisions based on insightful customer research and validation, in close collaboration with marketing teams

How you will deliver value:

  • Hire a Product Design (User Research / UX / UI) team of 6-8, attracting diverse talent from around Boston and providing effective ongoing coaching and team management
  • Build world class product design function through creation of scalable team management processes and tools, development of a design system and standards, and close partnership with Product Management and Engineering leadership
  • Consistently deliver high-impact customer & competitive research and elegant user experience solutions that drive measurable business impact
  • Partner effectively with marketing creative and brand strategy to ensure cohesion of the brand and design experience across all user journeys
  • Set a product vision and act as customer advocate across organization; Interface easily across the organization including with executive leadership to evangelize the design vision, strategy, and approach.
  • Facilitate effective collaboration between cross-functional teams; help teams discover product opportunities and solutions while supporting an atmosphere of open feedback and mutual respect

What experience we’re looking for:

  • 10-15+ years of experience leading and executing complex digital design projects that produced unique customer and business value
  • 5+ years of experience hiring and leading Product Design or UX/UI teams; experienced manager and mentor who helps others grow while maintaining high standards for work
  • Demonstrated ability to create scalable design and research operations and process
  • Training or experience in human-centered design and design thinking facilitation
  • Strong strategic thinking and communication; You can leverage storytelling to craft clear narratives of where projects could go and help influence teams
  • Ample experience bringing structure to ambiguity, collaborating across multiple stakeholder groups, communicating with diverse audiences, and balancing/negotiating priorities
  • Skill with modern design processes and tools (e.g. Figma, Sketch, Invision, Creative Suite, Miro)
  • Experience working in agile environment with embedded/distributed designers
  • Previous work in ecommerce, digital health, and wellness, biotech, or the pets industry is a plus
  • Web development skills (HTML/CSS/JS) are a plus