UX Writer

Remote (US only)
Job Terms:
Start date:
Posted By:
Amy Izzo

Job Description:

Aquent’s large financial industry client’s full-service creative studio seeks a UX Content Writer to join its team. The studio is comprised of UX designers, strategists, researchers, writers, and producers across the US, dedicated to serving internal clients across the digital banking products. 

What you’ll need:
The ideal candidate will be an accomplished self-starter who believes financial services can be made easier and more accessible to empower people through thoughtful, intuitive interactions.
S/He is confident working in an environment that is constantly in motion and moving in multiple directions at once.

The UX Content Writer contributes to product experiences by creating useful, meaningful text that helps users complete the task at hand. This role may also serve as a content strategist, defining product vision and narratives across multiple platforms and touch points.

• Reframes product requests as user-centered problems and responds with meaningful, crafted solutions
• Collaborates with creative and client partners to find thoughtful, thorough solutions that address business outcomes and customer needs
• Develops informed points of view and communicates them convincingly while being flexible to input from others
• Influences and is involved in product initiatives at every stage from Discovery and Research through Refinement and Implementation
• Explores a range of options, discarding what doesn’t work as well to discover what works best
• Anchors work in Design Thinking, Design System, and Research
• Uses empathy, logic and hard data to inform copy decisions
• Creates copy decks and communicates copy needs to developers
• Promotes a consistent experience across platforms through best practices and copy style guidelines
• Attention to detail
• Contributes to complex, cross-functional projects, and works with leadership to set goals
• Continual knowledge of competitor products and industry trends
• Collaborates with User Research Lead to conduct copy validation such as usability testing
• Integrates qualitative and quantitative research into copy recommendations
• Advocates for Design Thinking and Key Studio principles across the organization


• 3+ years of experience working with UX copy or other forms of interactive, educational, video, or digital product writing
• Passion for intuitive user-centered product experiences
• Know how to work with and influence wireframes and functional specs
• Strong portfolio representing a breadth of experience and industries
• A demonstrated ability to make financial services approachable to everyday users, from consumers and business owners to corporate Treasurers and retail bank managers
• A curiosity to understand and think through every aspect of a user journey, from error states to success criteria
• Skilled at distilling complex feature sets into effortless interactions using simple, succinct language
• Excellent communication and inter-personal skills
• Team-first attitude
• Experience working in an Agile environment
• Ability to synthesize complex, interdependent, and sometimes competing priorities
• Experience navigating a highly-regulated industry with compliance obligations
• Familiarity working with technologies including Workfront, Figma, MS Office, Apple software, Confluence, WebEx, Slack