Web Content Management Specialist

Richmond, VA
Job Terms:
Start date:
Posted By:
Kara Lyons

Job Description:

Aquent is looking for a Content Management Specialist for our Fortune 500 Financial client.

The talent will work within the CMS and execute messages that customers see when they login to their account.

Will work with all lines of Clients' business.
Will build / test/launch messages for customers within the CMS- cross-sell and/or servicing
Will build logic for messaging
They do their own QA testing
Work provides direct impact for customers - inform customers what options are available if they need relief. 

Provide business process or systems support that may include duties, such as root cause analysis, mapping of current processes or systems, iterative problem definition, and hypothesized improvement opportunities
Work within messaging trigger & CMS framework to build customer-facing messages
Manage content for various campaigns in Chariot
Process the segmentation load jobs
Work on Unix Shell scripting to process the segmentation data
Work on Java API using Postman for GET and POST requests for messaging application
Work on Agile activities in scrum and Kanban
Re-engineer existing processes
Facilitate organizational change and performance measures
Influence & negotiate with other functional areas
Provide clear concise communication with project team and mid-level management
Work within messaging framework which is building using AWS services like S3,EC2,EMR and RDS



Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR