Sr. Content Experience Manager

Chicago, IL
Job Terms:
Posted By:
Dove Ryan

Job Description:

In this role, you will drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences.

Job Description:
As a Sr. Manager in our Content organization, you will help to package up our content offerings and relevant industry practices to respond to needs and sell business to our clients. In addition to selling in the content space, Manager on our team will also be expected to play roles on the delivery teams of sold engagements. This role is a balance between selling and delivering as a content SME

The ideal candidate will be highly organized with strong skills in writing and delivering sales stories – as well as experienced in client service and program delivery.

  • Integration with larger cross-capability West market unit team as content category SME
  • Ability to write and deliver clear sales stories
  • Able to understand and materially input into the complexities of building and solutioning teams and operating models to deliver on client needs
  • Familiar with pricing models and building financial solutions
  • Maintain an understanding of emerging digital trends
  • Ability to convert sold concepts into executable reality
  • Understanding of the keys to successfully standing up a new content service
  • Experience in – and depth of knowledge in both creating and producing digital content
  • Experience being a client facing lead
  • Ability to successfully lead delivery teams
  • Experience navigating and working inside an on/near/off shore integrated delivery model
  • Demonstrated ability to manage multiple priorities, complex projects and initiatives at one time


  • Minimum of 10+ years of experience in scaled content delivery role within an Agency and/or Consulting environment
  • Minimum of 10+ years of experience in Digital Content Project Management (web assembly, email, banners, print collateral, signage) with demonstrated ability to critically assess a project or process to identify improvement opportunities
  • Bachelor's degree