Learning Operations Specialist

Menlo Park, CA
Job Terms:
Start date:
Posted By:
Gavin Freeman

Job Description:

Interface with your operations partner, key client partner and vendor teams to support and deliver on operational programs
Work on short-term project initiatives which can include, but not limited to, LMS support, change requests, process execution and process documentation.
Contribute to standardized program reporting to deliver insights to Operations Partner
Manage and consult on operational impacts of new programs or changes to existing programs
Escalate risks and issues and collaborate with Ops partner on resolution
Make recommendations and create proposals on potential operational improvements, as well as day to day decisions
Develop and ensure standard operating procedures are in place for programs supported by the team globally
Work closely with remote staff effectively and drive consistency of global processes
Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate actions

Customer service, communication and cross group collaboration skills
Strong analytical and data, reporting skills
Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
Excellent project management, process improvement, and problem solving capabilities
Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential
Self-directed and work in a team environment as well as independently, with minimal supervision
Ability to work across various levels of the organization, while building trust and fostering collaboration
gSuite and MS Office (Word, Excel, Outlook, PowerPoint, Access) (Ability to create macros, pivot tables, vlookup, analytical capabilities and work books).
Able to work in a team environment as well as independently, with minimal supervision

Preferred Qualifications:
Data analysis acumen
Project Management (PMP / PMI) certification
Experience in L&D Program Operations
Experience managing an outsourced vendor relationship
Salesforce, Workday and LMS experience
5+ years of experience in either L&D or HR Operations
· Bachelor's degree

Client Description:

For this TOP social media company, people are at the heart of every connection they build. They design products and deliver services that bring the world closer together—one connection at a time.

Defined by their unique culture that rewards impact. They encourage people to be bold and solve the problems they care most about. They work in small teams that move fast and iterate to develop new products. Together, they help others build stronger communities—and they're just getting started!