Product / Project Manager - Customer Experience

New York, NY
Job Terms:
Start date:
Posted By:
Tannah Castro

Job Description:

Aquent offers Benefits - medical, dental, vision, 401-K (with match), sick time.

General Description
We’re looking for a flexible smart person who can learn quickly, plan and execute by themselves with little oversight, and who can think strategically and anticipate problems and how to avoid them. Ideally we would find someone familiar with Agile and Design Thinking methodologies, however, if the person demonstrates good project management skills and a collaborative mind set we can train them up on Agile and Design Thinking.

JR PM/Utility Player –
This position is for a journey mapping team member who supports the journey architect with pushing initiatives forward, documenting progress and process, and doing whatever is needed to contribute to the team effort.

General Activities:
Participate in Agile ceremonies: stand up, sprint planning, backlog grooming, etc
Support the Journey Lead by reviewing and analyzing operational and customer data associated with the assigned journey
Make recommendations for customer experience improvements using Design Thinking methodology
Support the Journey Lead with the design and execution of recommended and inflight cx improvements
Identify metrics and ways to measure the success of executed improvements
Support the facilitation of journey mapping workshops, Subject Matter Expert insight meetings, and socialization sessions

Desired skills and behaviors:
Adapts quickly to new processes
Self manages
Learns on the job and from others
Coordinates work to achieve mutual outcomes
Problem solves through data analysis
Proposes solutions leading to action
Supports peers
Asks for feedback
Openly communicates challenges
Advocates digital ways of working