Operations Coordinator w / Learning & Development Experience

Menlo Park, CA
Job Terms:
Start date:
Posted By:
Gavin Freeman

Job Description:

The Learning Program Operations Specialist will work to operationalize Learning & Development company programs that will allow us to grow and scale the company. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.  

•       Execute and oversee the day-to-day operations of our L&D programs 
•       Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility 
•       Coordinate special event logistics 
•       Understand and apply program strategies to decision making and proposals 
•       Establish standardized program reporting to deliver insights program managers 
•       Manage and consult on operational impacts of new programs or changes to existing programs 
•       Manage and escalate risks and issues and collaborate with cross-functional partners on resolution 
•       Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions 
•       Develop and ensure standard operating procedures are in place for programs supported by the team globally 
•       Work closely with remote staff effectively and drive consistency of global processes 
•       Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action 

•       Experience in customer service, communication and cross group collaboration 
•       Experience in analysis, data management and reporting 
•       Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment 
•       Experience in project management, process improvement, and problem solving 
•       Experience working in a team environment as well as independently, with minimal supervision 
•       Experience with time management, attention to detail, and multitasking 
•       Experience working across various levels of the organization, while building trust and fostering collaboration 
•       Experience with MS Office (Word, Excel, Outlook, PowerPoint, Access) 
•       Experience with creating macros, pivot tables, vlookup, analytical capabilities and workbooks  

Preferred Qualifications: 
•       Event coordination experience 
•       Data analysis acumen 
•       Project Management (PMP / PMI) certification 
•       Experience in L&D Program Operations 
•       Experience managing an outsourced vendor relationship 
•       Salesforce, Workday and LMS experience 
•       Bachelors degree 
•       5+ years of experience in either L&D or HR Operations    

Client Description:

For this TOP social media company, people are at the heart of every connection they build. They design products and deliver services that bring the world closer together—one connection at a time.

Defined by their unique culture that rewards impact. They encourage people to be bold and solve the problems they care most about. They work in small teams that move fast and iterate to develop new products. Together, they help others build stronger communities—and they're just getting started!