Product Manager – Site Search & Discovery

New York, New York
Job Terms:
Posted By:
Dove Ryan

Job Description:

The Product Manager Site Search & Discovery will act as the business owner of search and discovery capabilities on our client's main and portfolio websites 

  • Enable families to search for communities, homecare services, content in their quest to find senior living options
  • Enable us to understand their intentions by decorating search intentions using CDP and service personalized content on the site
  • Enable core search and discovery capabilities using structured, unstructured data and rich API’s
  • Enable us to surface best in class community and home care details
  • Increase engagement, lead referrals and booked move-ins


  • Develop, own, and execute the product vision and strategy for our core search and discovery experience.
  • Lead a matrix team including Design, Development, Product and Analytics functions to deliver product objectives.
  • Own the business outcome (leads referred and move in’s booked) delivered by search and discovery
  • Conduct process mapping and system analysis to understand integration needs to ensure proper data flow.
  • Conduct user segmentation and funnel analyses to understand user journey.
  • Collaborate with UX and Design to develop customer personas. Prototype products, and test ideas with existing and new customers.
  • Analyze data to determine areas of opportunity, form hypothesis and quickest way to prove the hypothesis
  • Define outcomes (key metrics) to be achieved for your product area. Implement business and product analytics to measure the desired outcome of product features.
  • Establish a culture of testing and learning within your team to improve customer experience.
  • Employ lean tactics for optimization, utilizing A/B tests and experiments to test and evolve.


  • A proven product manager with a track record of leading products from inception to post-launch.
  • Outcome-driven, utilizes data to form hypotheses, and deliver solutions using an iterative approach.
  • Strong metrics orientation, able to develop data dashboards to enable real time decision making.
  • Ability to analyze product performance data and generate actionable insights.
  • Experienced in working using Agile (SCRUM) methodology.
  • Experienced using tools like Google Analytics, Omniture or Amplitude.
  • Ability to think holistically about the customer journey, from web to call centers to our community partners and beyond.
  • Experienced in designing and implementing A/B tests.
  • Expert in product discovery techniques like story mapping, process mapping.


  • Focused on deep and continuous understanding of needs of customers, end users, and stakeholders.
  • Willingness to be hands-on when necessary.
  • A collaborator at heart with a firm belief that it takes multiple points of feedback and perspective to develop the right strategy.
  • Focus on Excellence.
  • Act with Integrity & Assume Positive Intent.
  • Drive Outcomes Every Day with Passion and A Sense of Mission.
  • Make the Lives of our Families and Customers Better, Easier and More Successful.
  • Realize the Full Potential in Each Team Member.
  • Work as a Single Supportive Team.
  • Open to travel.