Client Solutions Manager

Los Angeles, CA
Job Terms:
Start date:
Posted By:
Katie Denfeld

Job Description:

The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media planning, strategy, and measurement to our Fortune 1000, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role will be located in our LA office.


· Act as a Marketing Solutions Expert:
-In partnership with Account team, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
-Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
-Analyze data and insights to guide strategy and implementation of company solutions

Relationship Management:
-Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
-Work and collaborate with diverse group of internal cross-functional teams

· Media & Measurement Strategy and Implementation:
-Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators
-Outline and oversee measurement strategy, tracking, and results delivery
-Identify optimization opportunities for improving performance

· Project Management and Internal Operations:
-Project manage complex work streams
-Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)
-Ability to travel as needed

Minimum Qualifications:
· Experience with Excel, experience with analyzing datasets and delivering insights
· Problem solving experience
· Experience working with cross-functional teams with experience influencing c-level executives
· Demonstrated experience presenting ideas

Preferred Qualifications:
· Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
· BA/BS degree in a technical or marketing field

Client Description:

For this TOP social media company, people are at the heart of every connection they build. They design products and deliver services that bring the world closer together—one connection at a time.

Defined by their unique culture that rewards impact. They encourage people to be bold and solve the problems they care most about. They work in small teams that move fast and iterate to develop new products. Together, they help others build stronger communities—and they're just getting started!