Digital Content Coordinator

REMOTE- SF Market Only
Job Terms:
Start date:
Posted By:
Debra Powell

Job Description:

With the news of COVID19, Aquent is committed to ensuring the safety and well being of our employees. This includes providing technology to support video interviews, resources and support for employees to work from home successfully, and fully covered healthcare for eligible employees.

Duration: Contract starting for 1 year with the potential to extend out for longer.

Hours: 40 hours per week

This role is remote to anyone in the SF Market. **Out of area candidates will not be considered at this time and need not apply**



4+ years multidisciplinary experience in the biotech/pharmaceutical industry with 2+ years' experience as a content manager, knowledge management analyst/engineer or document repository manager is preferred


The Digital Content Coordinator is primarily responsible for supporting a specific

business function through the adoption of a novel digital workplace platform. He/she will be

instrumental in providing end-to-end content management services, as well as necessary

training and activities geared towards ensuring the sustainability of the function’s digital

workplace solution. This individual will ensure the function’s digital content adheres to defined

key governance and maintenance processes and guidelines. The individual will manage the

cataloging and publishing of materials, developing a document lifecycle review and archiving of

documents, developing, updating, replacing documents as needed, and provide training and

change management assistance. This is achieved through:

● Providing stakeholder support for the internal digital workplace platform in collaboration with

the respective functional Business Manager and the platform’s administrative and technical


● Conducting regular content and site QA for the function’s digital solution and monitoring its

content/sites for compliance with the digital platform’s governance and tagging standards

● Assisting their target function with any tasks and questions around the utilization of the

digital workplace platform via regular demos, office hours, and other white glove services

● Assisting the function with content clean-up and migration as necessary

● Analyzing usage metrics produced by the digital platform, turning these metrics into

actionable suggestions, visualization, etc.

● Assisting the function with any adoption challenges

● Acting as the dedicated representative and point of contact for the given functional group as

it pertains to the digital workplace platform’s maintenance, sustainability, and expansion

Education, Experience, and Other Requirements:

● Bachelor's degree required. Library or Information Sciences a plus

● 4+ years multidisciplinary experience in the biotech/pharmaceutical industry with 2+ years’

experience as a document management system leader is preferred

● SharePoint, gSuite, or other Electronic Content Management experience is a plus

● Extensive stakeholder management experience is required

● Demonstrated analytical, organizational, problem solving and decision-making skills

● Highly self-motivated, well organized, able to address challenges, as well as work


● Excellent communication skills: listening, interpreting and summarizing information, clear

and concise verbal communication, and professional and well-structured written


● Flexible, able to successfully navigate through ambiguity, proactive and solution focused

● Ability to manage change across large groups of stakeholders by implementing

activities as required by the platform’s lead, as well as establishing a collaborative

and transparent work environment