#160938

Customer Service Rep (Expert on Demand) *Bilingual Spanish

Location:
Beaverton, OR (remote)
Job Terms:
Temporary
Salary:
$16.90 max hourly rate
Posted By:
Anne Baesemann
Date:
09/10/2020

Job Description:

Aquent's sportswear client is looking for a Customer Service Representative (Expert on Demand) to work with a global brand. 

Seeking both bilingual and English-only speaking candidates for this role 

**Bilingual candidates who will be communicating with both Spanish and English-speaking consumers. Proficiency in Spanish both written and spoken is required for this facet of our team. 

Description:

- Answer in-coming telephone, emails, and chats from Consumers.

- Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available.

- Drive the relationship with the customer through constant communication maintaining a proactive approach.

- Maintain kpi’s for coverage and service. Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication.

- Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed.

- Enter orders for fulfillment requests and follow the order process to conclusion.

- Track and maintain orders: analyze and interpret system generated reports.

- Resolve credit issues and allocation holds working through Credit and the Planning team.

- Ensure accurate and timely delivery of products to accounts. Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

Skills:

Strong verbal and written communication skills & multi-tasking required.

Computer skills: MS Word, Windows, Excel, Power Point Computer skills: MS Word, Windows, Excel, Power Point

 

 

 

Client Description:

This client, named for the Greek goddess of victory, is the world's leading designer, marketer and distributor of athletic footwear, apparel, equipment and accessories. 

Requirements:

- Past customer service role 

- Ability to work from home (remote)