Content Designer

Mountain View, CA
Job Terms:
Start date:
Posted By:
Tammie Letroise-Brown

Job Description:

Are you an analytical and creative writer with editing skills to match? Do you excel at multitasking? Then you might want to consider joining us on the People Experience Team as a Content Designer. Our team is building an awesome self-help experience to help Intuit’s global workforce get their questions answered quickly and easily. This position is much more than just writing. The role will require you to combine the skills of a writer, editor, detective/researcher, analyst, teacher, and project manager. It’s a fun, dynamic, and fast-paced environment where we succeed as a team.


• Write clear and engaging targeted help content for web, desktop and mobile applications

• Work closely with internal business stakeholders, researchers, designers, and product owners to understand key needs, set content goals, and iterate until those goals are met

• Partner with other writers to leverage, share ideas and make recommendations that apply across multiple channels or platforms

• Gain familiarity with the client's employee program offerings, from Payroll to Leaves of Absence

• Lead the content design process for your projects, drive decisions, and track issues

• Use data to derive customer insights that will help us solve our biggest customer problems

• Create unique personalized answers combining analytical rule-building skills with writing and editing

• Validate your deliverables by performing content reviews, observing usability testing and responding to customer feedback

• Innovate and explore creative ideas on improving the content experience



  • Extensive writing and/or content development experience
  • Excellent written and verbal communication skills, including mastery of the English language, grammar, structure and punctuation
  • A proven track record on projects that translate complex concepts into concise and easy-to- understand articles
  • Ability to use an engaging, conversational tone to give your audience confidence in their ability to perform tasks and the feeling that you care
  • Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
  • Ability to learn new concepts and apply logic and rule building to a particular set of data
  • Strong project management skills; ability to function as a detail-oriented project leader as well as individual contributor
  • Understands how to enter and correct HTML code
  • Experience writing for chatbots, short instructional videos, or tutorials is a plus
  • Team player – willing and able to pitch in whenever and wherever needed, “can-do” attitude • Thrives in an ever-changing environment



  • Bachelor's degree in English, Journalism, Communications or equivalent experience

Client Description:

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, this client has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our client's award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

They are expanding their social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, their entrepreneurial employees have brought more than 250 innovations to market. The breadth and depth of customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.