AAA Game Customer Support​ Project Liaison

Redmond, WA
Job Terms:
Start date:
Posted By:
Shawn Sharp

Job Description:

Job Description

Does the idea of a fast-paced, continually evolving, customer-centric environment focused on delivering amazing entertainment excite you? Do you want to directly impact the customer experiences of the games and franchises you have been playing for years? Would you like to help us create a premium experience for customer support? 

Our client is looking for a Customer Support Project Liaison to help drive issues reported by customers to resolution. As a Customer Support Project Liaison, you will work directly with Producers, Testers, and Developers, to prioritize issues and drive them to a solution.


As a part of the support team, you will directly work with one of the project teams to communicate, prioritize, and drive customer support issues that have been reported. In addition, you will be managing updating Support Agents on the current status of outstanding customer tickets, which includes keeping discussion/comment, attachments, and status in sync across the lifetime of the issue. Stakeholders will need to have clear information on the breadth of users impacted as well as the depth of impact an issue has. You will communicate with Support Agents to get additional information on issues and work with them to help improve the data gathered from users. Input on how to improve and streamline the process will also be core to your responsibilities.

As the internal voice of the community support team, you will need to effectively communicate top customer issues and make sure we are designing and developing solutions in our products to keep the community healthy.​


Minimum Qualifications and Skills​

The successful candidate must have:

  • 3+ years of software troubleshooting or customer support
  • 2+ years of experience with the software development product cycle
  • Passion for customer advocacy in the gaming industry
  • Excellent communication and collaboration skills
  • Ability to quickly learn new technologies and processes
  • Desire to improve customer support experience
  • Strong familiarity with Xbox and PC gaming
  • Ability to successfully communicate using data
  • Experience working with software testing / development / design disciplines


Client Description:

Our client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.

Working here, you will be part of a company that values:

  • Innovation
  • Diversity and inclusion
  • Corporate social responsibility
  • AI
  • Trustworthy computing

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.