#157623

Junior Front End Developer

Location:
New York, NY
Job Terms:
Permanent
Posted By:
Dove Ryan
Date:
03/11/2020

Job Description:

The Front End Developer is responsible to plan and deliver both technical & commercial guidance to drive operations of the eCommerce B2C & B2B channels (Responsive website, desktop, mobile, & App) within the US, by:

  • He/She is responsible for ensuring eCommerce Boutiques deliver the best-in-class user experience to prospects and members
  • Act as knowledge & matter expert, providing guidance & recommendations to commercial team to deliver a seamless & consistent customer experience across all digital touch points.
  • Drive the execution of campaign operations, providing project support to all relevant stakeholders to ensure adherence to globally defined eMerchandising guidelines & optimization of the digital customer experience. 
  • Responsible for the overall eCommerce site and customer journey quality ensuring consistency across assigned touchpoints & timely execution of digital content.
  • Support and guide market's business & cross-functional  teams to leverage ecommerce technologies by raising awareness on innovative tools & features
  • Participate in the planning of the yearly digital activities on eCommerce platforms in order to ensure that eCommerce, Customer & CRM roadmaps are taken into account within local ecommerce operation plan.
  • As a member of the eCommerce Operations team within the Commercial division, this person will report to the User Experience & Operations Manager, working alongside another Content Producer and Web Producer.
  • Coordinate Market's ecommerce operations (drive sales)
  • Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
  • Monitor eCommerce performance to ensure optimal market operations & platform management
  • Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including responsive site and app)
  • Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
  • Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines
  • Optimize the user experience (drive conversion)
  • Coordinate with the Global eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms
  • Leveraging eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
  • Leverage operational insights & global best practices to influence the optimization of campaign customer journeys and path to purchase
  • Plan & oversee the implementation of eMerchandising activities in collaboration with Performance & cross-functional teams
  • Strategize the implementation of all recipe content throughout the user journey 
  • Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (responsive site & app) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
  • Create, update, and delete all boutique and trade locations to ensure the most up-to-date information across all locations 
  • Manage all requests for assistance and complaint reports, collaborating with the CRC, Omni, and HQ teams (when required) to troubleshoot and resolve all issues
  • Govern the day-to-day operations (drive business continuity) 
  • Account for market's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
  • Ensure an agile, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines
  • Coordinate User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Ensure prioritization of platform regression, championing needs of markets where necessary
  • Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms
  • Create and update all eCommerce process organization and documentation

Requirements:

 

  • Bachelor’s Degree required
  • 2-5 years of experience in eCommerce platforms and content management systems (SAP Hybris preferred), including app, required
  • 2+ years of experience working with HTML, CSS, Javascript, and Adobe Photoshop tools strongly preferred 
  • 2+ years of experience in eMerchandising, A/B testing & personalization preferred                                              
  • Experience in SEO optimization a plus
  • Exposure to Google Analytics, CRM collaboration a plus
  • Strong communication and project management skills required
  • Understands team goals and company business drivers
  • Sees how personal contribution impacts the business
  • Takes action based on understanding of customer and consumer needs
  • Actively questions to learn about the business in order to make appropriate decisions
  • Understands the impact of our operations on the community
  • Participates in activities within the community