Internal Communications Manager

Owings Mills or Baltimore, MD
Job Terms:
Start date:
Posted By:
Sara El-Shami

Job Description:

Aquent is looking for an Internal Communications Manager for our Fortune 500 Financial client in Owings Mills or Baltimore, MD. This is a full time, onsite, 12 month assignment with potential to convert to a permanent employee and full benefits - medical, dental, 401K. The Communications Manager is the point of contact for associate communications support of business segment organizations (i.e., significantly large team within a business unit). For the business unit segment, this position serves as a communications counsel, strategy support, communications service delivery and execution and is responsible for primarily providing internal communications support with a strong tie to the overall business unit communications strategy. The role exists to develop the “business segment to associate” communications strategy and to execute the implementation of communications strategy for the segment to ensure high associate engagement and enablement. The Communications Partner builds communications plans, mechanisms and forums to support associate translation and understanding of business strategy and goals.

Job Responsibilities:
Business Segment Communications Strategy Formation
Responsible for the development of communications strategy for business segment that the Communications Partner supports. In this role, the incumbent is expected to 1) work closely with the business segment to identify communication needs; 2) assess current capability against needs and establish communications strategy to best serve the constituents; 3) ensure that segment strategy connects to and reinforces the business unit communications strategy, and 4) track effectiveness of all communications activity and modify strategy as required to address gaps.
Messaging & Managing Communications Forums
Supports the development of segment leadership (segment leader and direct reports, if applicable), associate and internal messaging and message maps. Takes the lead on developing messaging (including idea generation as well as writing/drafting), with input and guidance from segment leader, lead team members, and other key stakeholders.
Consults with key partners (segment leadership, General Manager, HR Business Partner, Brand & Corporate Communications, etc.) to develop messages to meet the overall objectives of the segment’s and firm’s associate communications strategy. Engages communications, marketing, and public relations peers and partners across the firm to share best practices, discuss special initiatives, align and reinforce messaging where applicable.

Responsible for the creation and oversight of segment communications forums including, but not limited to, all- associate meetings, leadership team and extended leadership team offsites, online forums (i.e., GlobalNet, etc.),

Relationship Management
Manages relationships effectively within assigned segment (segment leader, segment lead team, HR Business Partner, etc.) Provide high level of consulting and client service – including ongoing comprehensive communications needs assessments, proactive idea generation, offering best practice solutions and communications support service to meet business needs, full implementation of communications solutions, and post-implementation assessment of impact and client satisfaction. Accountable for proactively bringing BU and firm highly effective, efficient, and innovative communications i.e. developing proactive story ideas; core messages; various communications vehicles; messaging and reinforcement strategies
Communications Execution
Responsible for the full execution of the segment communications plan and fulfillment of the communications objectives. Execution may include partnership with other departments such as event planning, marketing, public relations, marketing services, etc. However, accountability for segment –to-associate communications resides with the Consultant.

Execution activities are broadly defined as establishing key messages, constructing story lines, writing, video production, voice recording, development of communication forum agendas and content, etc.

• Writing/content creation
• Strong communication and listening skills (able to interpret and synthesize complex messages appropriately for audience)
• Strong interpersonal skills
• Calm and composed nature
• Ability to manage multiple competing priorities
• Experience managing difficult situations
• Strong results orientation
• Possess attention to detail and have a high degree of accuracy
• Proven ability with building relationships
• Ethical orientation
• Intellectual curiosity

• Bachelor's degree in communications, marketing or equivalent training preferred.
• 7-10+ years related experience required.