UX Researcher

Chelsea (26th Street)
Job Terms:
Posted By:
Kimberley Strayer

Job Description:

Our client is the most recognized health and personal care company in the world. Founded in 1886, they are a Fortune 50 company with nearly 128,000 employees in more than 275 companies across 60 countries. They
blend heart, science and ingenuity to profoundly change the trajectory of health for humanity. This is their purpose. This is what sets them apart.

The Design Studio works globally across the Company’s business segments: Consumer, Pharma, Medical Device and Corporate. By utilizing the power of design, we optimize the user experience for consumers, employees, healthcare providers and patients.

They are not a traditional design studio. Because they collaborate with our business partners at the inception of new product development, they are able to apply design thinking and craft creative solutions to products being developed. They are committed to creating an authentic and inclusive environment where you will thrive both personally and professionally.

You are focused and enthusiastic – with the analytical understanding that by taking a complicated problem you are able to transform it into a creative force. You are a lead user-centered design researcher. With your finely-honed skill set combining empirical research, experimental design, programming and statistical analysis, you vastly improve the user experience. You are a self-starter and an inspiration with fresh ideas and new approaches. You think big and love to push the skill set of team members to bring those new ideas to life. You have a high level of purpose and will only deliver excellence in work quality. You also toggle easily between concept development and superior executions and are considered a talented and creative problem solver.

Primary Responsibilities
o Identify research gaps, distill findings from all research, develop research plans for quantitative or mixed
quantitative/qualitative research into user behaviors
o Define and measure quantitative UX goals and metrics in collaboration with Designers, Qualitative
Researchers, Engineers and Program Managers
o Examine existing data and product designs to generate hypotheses and plans for high-impact research.
o Participate in an agile team structure, be familiar with scrum ceremonies, backlog story writing and planning
with a product design team
o You will moderate 1:1 and group panels, and will document, compile, synthesize and communicate research
finding and next-step actions to inform and impact decision-making process
o You will be an advocate to drive and execute environmentally sustainable design solutions

o Bachelor's Degree in Research, Human-Computer Interaction Design or a related field is required
o 7 - 9 years of UX or user-research for digital products, including web and mobile
o Well-versed with scrum ceremonies, experienced backlog story writing and documented sprint planning with a product team design team is required
o Proficiency in a variety of user research techniques and reports is required
o Knowledge of Microsoft Office and Internet tools, including Web browsers, project management systems and Adobe Suite
o Delivers excellent design to multiple projects or programs; achieves team targets and individual goals through successful executions of defined objectives.
o Persistent and diligent attention to detail
o Demonstrated strong visual, written and verbal communications skills to execute project briefs is required.

Please include the link to your online portfolio on your resume and with your application to be considered for the position.

Above all else
o Friendly, thoughtful and perpetually curious
o Humble to your core with a sharp emotional intelligence
o Able to build trust, even when communicating a dissenting point of view