#155619

Technical Writer

Location:
Mountain View, CA
Salary:
DOE
Start date:
01/20/2020
Posted By:
Rachel Korzenny
Date:
01/09/2020

Job Description:

As a Technical Writer on this team, you’ll be laying the foundation for awesome customer experiences by documenting operational processes and policies from end to end. You should be comfortable communicating complex information clearly, concisely and accurately in plain language — without relying on jargon.

Through it all, you’ll work cross-functionally to ensure voice and style aligns across the brand, and you’ll be the team’s go-to for wordsmithing.

Responsibilities:

  • Scope and create documentation both individually and by collaborating with teams
  • Write clear documentation about how to perform technical and other tasks
  • Edit, clarify, and proofread documents written by others
  • Write and test published documents to ensure searchability and effectiveness
  • Manage multiple, competing priorities in a constantly changing environment
  • Plan, research, and write documentation for projects of moderate to high complexity and scope
  • Understand the technical details of projects fully by interviewing and meeting with cross-functional stakeholders. 
  • Identify audiences for content and anticipate the questions, problems, and needs that the content should address
  • Develop innovative solutions to resolve complex tasks. 
  • Work on solutions that improve processes and practices, including maintenance processes and tools

Skill/Experience/Education:

Mandatory:

  • BA/BS with strong academic record - English, Journalism, Communications or equivalent writing degree preferred 
  • 2+ years of online editing, content creation, and/or content strategy experience 
  • 2+ years working in a technical field 
  • Experience writing for different audiences - including translating technical jargon into plain language 
  • Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills 
  • Excellent business acumen, written and oral communication, and interpersonal skills 
  • Experience with editorial processes, including writing within style guidelines 
  • Technical knowledge including HTML and/or CMS skills 
  • Strong project management skills; able to hit deadlines for multiple projects at a time 
  • Experience working in a fast-paced startup environment; thrives in ambiguity 
  • Ability to adapt quickly and create solutions independently or collaboratively
  • Performance at a high level with minimal guidance

Desired:

  • Experience writing content for a technology company
  • Passion for creating great user experiences
  • Experience working cross-functionally with UX, Product Management, Sales, and Marketing partners
  • Ability to make content strategy decisions based on credible metrics and communicate according to well-reasoned analysis

Client Description:

One thing we know is that this client, as big as it is, is still setting the standard for not only the product they’re turning out, but for the way they conduct business.

Our client is the global leader in technology, with offices in many major cities. As different as those cities are, you can expect that the personality of each office is the same. Commonalities include bringing people together in the physical work space, outlets for creativity (outside work-related exercises), and a setup for brainstorming on the fly, whenever the opportunity strikes.

What they see in your resume, if you’re selected, is your ability to be an autonomous thinker, and a team player; someone focused, and driven to push the envelope who can also let down their guard and have fun with the team while doing it; someone who has the intellectual capacity to challenge even the most innovative thinkers without the hubris that tends to accompany it. No egos here!

Here, everyone is considered a project owner, and expected to give 100%, even when the path forward isn’t necessarily clear.

Work here, and know you’re working with a Forbes #1 rated company.

Work here, and know you’re setting the pace for digital products globally.

Work here, and find the challenge of your career!

And in case you’re afraid you won’t have time for other things, you’ll be able to take advantage of:

  • Fitness center access

  • Discounts on things like dry cleaning and oil changes

  • Free lunches

  • Convenient commuter shuttles

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.