Service Designer

New York, NY
Start date:
Posted By:
Amy Izzo

Job Description:

Our client, a large global financial / fintech client in NYC, seeks a Service Designer to join the team.  This role is on site in midtown Manhattan, starts as a W2 role through Aquent, with potential to convert to perm. 

As Service Designer on the team, you'll have the chance to design the end-to-end service journey, enabling the customer to achieve their goals, and the business to deliver an outcome. Work includes the creation of, or change to processes, products and content across digital, physical and social channels provided by different areas of the business.

Who you are:
Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge and complexity of a global organisation, but resolute in embodying the change you want to see as part of a team of design-thinkers who support one-another.

What we’re looking for:

• Academic and applied knowledge in one or more related areas including: Service Design, Psychology, Anthropology, Design Research, Visual Design, UX design, Industrial Design, Prototyping, Strategy.
• A belief in the importance of Customer Experience Design and its centrality to the future success of large organisations.
• An ability to empathise and translate needs into exceptional experiences.
• Excellent communication and organization skills.
• Strong problem solving and listening skills.
• A willingness to share your knowledge with colleagues, or those taking part in design training.
• Hands-on experience of designing for a variety of digital touch-points and non-digital channels.
• Proficiency with design and prototyping tools such as Adobe, Sketch, InVision, or other similar tools used widely in the design community.
• Strong project and people management skills.

Nice to haves:

• A confident speaker and presenter, for example at conferences or academic institutions.
• Knowledge of capabilities and limitations in software, web and digital enabling technologies