Assistant Marketing Manager- Credit Card Strategy / Loyalty - Global Beauty

San Francisco, CA
competitive hourly + benefits
Start date:
Posted By:
Jamie Moshier

Job Description:

Assistant Marketing Manager- Credit Card Strategy/Loyalty - Global Beauty

This is an Assistant/Associate level Marketing freelance role based onsite in SF, 40 hours/week with Global beauty brand. This role will be 6 months, but could very well extend longer. Looking for someone with strong marketing experience within retail and prior loyalty/credit card experience would be great. Hourly rate plus highly subsidized benefits. 

Our Marketing organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether supporting our digital initiatives, planning our loyalty program, developing multi-pronged marketing strategies, writing copy, building exciting in-store experiences, or designing national advertising, we are constantly finding ways to underscore our promise to partner with our clients to make the beauty world feel like it's theirs—and our place as the industry leader. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.

Role description:

This role assists in the management of select marketing and operational activities for the newly launched client Credit Card program. This person will influence and execute against the credit card strategy of driving client and cast engagement with the program. You will work with a broad set of cross functional partners, including creative and content, retail operations, education, retention marketing and our external banking team, ADS, so a strong understanding of retail and various functions is key. This person will be vital in coordinating activities for the program and establishing a strong operational foundation, which includes creating processes where none exist, documenting all credit activities and delivering flawless execution for this newly established program.

Area or Responsibility:
• Influence and execute the Credit Cardholder acquisition and retention strategy set forth by program leads
• Maintain an all-encompassing credit calendar, grounded in marketing but informed by Retail Operations, Education, Product Management and 3rd party partners Partner with Sr. Manager of Credit on marketing related coordination (calendaring, archiving, disclosures proofing)
• Partner with Senior Manager of Credit and store operations teams to communicate program changes and monthly results; work with bank and internal retail partners to manage associate contests and incentives to drive associate and field leadership engagement
• Work on field related activations (field, store leadership conferences) to drive coordination across internal and external partners
• Partnering with customer care, Bank client services and internal social and community teams to respond to client escalations and monitor real time feedback
• Work with Senior Manager of Credit and internal education teams on the organization and cataloguing of training needs, deliverables and final documents
• Manage third-party vendors as appropriate (field swag, treat boxes, etc.)
• Communicate operational progress regularly to program and loyalty leads
• Partner with field operations lead to optimize acquisition activities based on customer and field feedback
• Help to represent Credit Card in various meetings and across a larger functional team to ensure broader alignment and a cohesive Credit strategy is executed against
• Work with Credit Card leads to maintain internal and external expense budgets and invoicing
• Leveraging knowledge, competitive insights and industry trends to consistently advocate for the guest experience

Key Skills Required:
• 3-5+ years of experience in retail operations, project management, loyalty marketing and/or credit card
• Previous retail experience preferred; Client centric mind-set
• Effective interpersonal skills with ability to establish strong relationships with cross-functional and field teams at all levels
• Project planning and management - ability to manage multiple, detail-oriented projectes, efficiently prioritize tasks, and deliver project on time and with the highest quality
• Ability to function within an ambiguous environment and create structure
• Proven skill in working across multiple, distinct functional organizations; Collaborative spirit who can work well with large cross-functional teams
• Analytical mindset – able to interpret data and make recommendations and inform decisions
• Understanding of a field organization and how to influence
• Excellent written and verbal communicator
• Self-motivated, self-starter who learns quickly
• Proficient in Word, Excel, PowerPoint, and Google Docs

Client Description:

Dedicated and passionate teams creating the best possible omni-channel consumer experience.  Work alongside individuals who are curious and confident, disrupting the status quo and taking chances with its innovation. This is a fast-paced environment, where there's room for fun, and the passion is real.