#154654

Customer Engagement Specialist

Location:
Sunnyvale, CA
Job Terms:
Temporary
Salary:
DOE
Start date:
01/13/2019
Posted By:
Rachel Korzenny
Date:
11/26/2019

Job Description:

The Customer Engagement Specialist (CES) position is a critical support role within the Customer Engagements team. The primary function is to support Engagement Advisors with both the operational details of the meetings, and the excellence in execution for those customer experiences in the center. The CES will be the co-pilot for pre-planning, all coordination andexecution from the moment the customer arrives at the CEC, to the time they leave, including post meeting follow up.

Core Job Functions:

  • You will be the primary day of point of contact and the customer’s host throughout the meeting, including leading conversational tours through the exhibits in the center
  • You will partner with the Engagement Advisors to ensure a smooth transition through all the pieces of the agenda and everything behind the scenes
  • You will build trusted relationships with the Engagement Advisors so that between the center experience and the meeting content, the customer’s goals are exceeded throughout their time at the center
  • You will partner with the Engagement Advisors and the content team, to ensure the customer is getting exposure to the most applicable content and experiences during their time in the center
  • Possess a solid technical knowledge about the exhibits, and the ability to answer high level questions on product topics
  • Ability to adapt to changes and unanticipated issues that arise with grace and agility to ensure positive customer experience
  • Ability to proactively adjust and improve processes that will increase the team’s ability to wow not only our customers visiting but also the internal executives and sales teams
  • Strong cultural awareness that can give context on how to better host groups from allover the world
  • Strong ability to engage with top C-level executives in a conversational and professional manner 

Requirements:

  • Clear written and oral communication skills and a hunger for process and efficiency
  • Fluent in G Suite and Salesforce functions
  • Ability to multi-task and juggle multiple meetings, constantly prioritize tasks, and quickly transition between workloads
  • Ability to be animated and engaging while public speaking and leading tours for customer groups of all sizes and levels
  • Ability to quickly become knowledgeable on all interactive exhibits and run of show plans for each customer group
  • Experience with leading one on one conversations with C level executives
  • Strong attention to detail that creates a positive and lasting experience for customers
  • Ability to thrive in a team environment and always strive for higher standards
  • Available to be physically in the CEC during business hours (8:00AM - 5:00PM local time) each week day 

Minimum Qualifications:

  • BA/BS degree or equivalent practical experience
  • 2 years working in a customer facing role.

Prescreen Question:

  1. How do you maintain a high level of attention to detail while balancing multiple time-sensitive projects?

Client Description:

One thing we know is that this client, as big as it is, is still setting the standard for not only the product they’re turning out, but for the way they conduct business.

Our client is the global leader in technology, with offices in many major cities. As different as those cities are, you can expect that the personality of each office is the same. Commonalities include bringing people together in the physical work space, outlets for creativity (outside work-related exercises), and a setup for brainstorming on the fly, whenever the opportunity strikes.

What they see in your resume, if you’re selected, is your ability to be an autonomous thinker, and a team player; someone focused, and driven to push the envelope who can also let down their guard and have fun with the team while doing it; someone who has the intellectual capacity to challenge even the most innovative thinkers without the hubris that tends to accompany it. No egos here!

Here, everyone is considered a project owner, and expected to give 100%, even when the path forward isn’t necessarily clear.

Work here, and know you’re working with a Forbes #1 rated company.

Work here, and know you’re setting the pace for digital products globally.

Work here, and find the challenge of your career!

And in case you’re afraid you won’t have time for other things, you’ll be able to take advantage of:

  • Fitness center access

  • Discounts on things like dry cleaning and oil changes

  • Free lunches

  • Convenient commuter shuttles

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.