CRM Campaign Manager

Mountain View, CA
Job Terms:
Start date:
Posted By:
Rachel Korzenny

Job Description:

The CRM Campaign Manager position will work closely with the Global CRM Lead for all outbound communications across all markets. They will help ensure every customer touch point is well thought through and customers get the relevant content they want. This position will help deepen customer engagement and facilitate wider adoption of products.

• Support the Global CRM Lead for strategy and execution.
• Implement marketing messaging and develop marketing requirements for various email streams.
• Work with engineering team to implement testing and define segmentation for campaigns.
• Follow best practices to ensure all email campaigns comply with permission-based marketing, CAN/SPAM, privacy, and deliverability regulations.
• Assist in QA and review of email creative and tests.
• Partner closely with the internal creative team, program management team, and development team to plan email campaigns and ensure flawless execution of all communications.
• Define trigger rules and drive requirements for transactional emails. Work with engineering team to implement them as designed.
• Refine email process and manage external vendors / service providers.

Mandatory/Minimum Qualifications:
• BA/BS degree preferred with a strong academic record or equivalent practical experience 
• 3-5 years of email marketing experience 
• Very strong attention to detail and quality assurance

Desired/Preferred Qualifications:
• Experience in managing and executing email programs for consumer tech products 
• Experience working at an agency or with an agency to drive tailored communications including dynamic and personalized content 
• Experience in A/B testing 
• Experience in working with creative teams and engineering teams 
• Strong communicator, customer service driven, problem solver, self-starter, analytical 
• Ability to learn quickly and adapt to changing situations and priorities 
• Effective project management and ability to juggle multiple projects

Prescreen Questions:

  1. How many years experience do you have with designing or executing email marketing campaigns?
  2. What email platforms have you worked with before?
  3. What type of work are you most passionate about?

Client Description:

One thing we know is that this client, as big as it is, is still setting the standard for not only the product they’re turning out, but for the way they conduct business.

Our client is the global leader in technology, with offices in many major cities. As different as those cities are, you can expect that the personality of each office is the same. Commonalities include bringing people together in the physical work space, outlets for creativity (outside work-related exercises), and a setup for brainstorming on the fly, whenever the opportunity strikes.

What they see in your resume, if you’re selected, is your ability to be an autonomous thinker, and a team player; someone focused, and driven to push the envelope who can also let down their guard and have fun with the team while doing it; someone who has the intellectual capacity to challenge even the most innovative thinkers without the hubris that tends to accompany it. No egos here!

Here, everyone is considered a project owner, and expected to give 100%, even when the path forward isn’t necessarily clear.

Work here, and know you’re working with a Forbes #1 rated company.

Work here, and know you’re setting the pace for digital products globally.

Work here, and find the challenge of your career!

And in case you’re afraid you won’t have time for other things, you’ll be able to take advantage of:

  • Fitness center access

  • Discounts on things like dry cleaning and oil changes

  • Free lunches

  • Convenient commuter shuttles

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.