#154331

Senior UX Researcher

Location:
San Jose, CA
Job Terms:
Temporary
Start date:
12/02/2019
Posted By:
Sara El-Shami
Date:
11/15/2019

Job Description:

Aquent is looking for a Senior UX Researcher for our Fortune 500 financial client in San Jose, CA. This is a full time, onsite (with remote options), 12 months with full benefits - medical, dental, 401K.
This person needs to be an experienced researcher with a passion for creative and dynamic insights that help teams build better products that ship. You will have a proven track record of designing and delivering a wide range of research projects, and be comfortable with traditional and new approaches in recruitment, methodology and reporting.

Usability, eye tracking, in-homes, contextual inquiry, evaluative or generative… whatever the method, you are at heart a deep and insightful thinker who brings a fresh perspective and strong point of view to your work. You enjoy working across methods and techniques, and will be as comfortable facilitating a lab study as moderating a cocreation group, working across the product lifecycle. You will be a powerful presenter, communicator and influencer, with an understanding of the bigger picture, including product and business needs. You deliver work with energy and passion, and understand the value of strong, clear, visual outputs and deliverables.

**This role will be having an immediate impact in helping shape our current product roadmap and upcoming product releases for our Partner and Developer User Segments.**

Need an experienced Senior UX Researcher to help with a backlog of research work that needs to be done to support Partner and Developer product team. We are specifically looking for a person who can move quickly and work closely with another Sr Researcher supporting this area.

Responsibilities
• Identify key research questions and objectives in partnership with product, design
and engineering teams
• Design and develop thought provoking research methods and approaches that
best meet needs
• Identify research and design targets, developing screeners that best support
projects, as well as creative recruitment strategies where required
• Carry out research projects with highest levels of customer awareness and
business/brand reputation
• Synthesize/analyze data and findings, developing genuine insights, outputs and
frameworks
• Design creative and compelling deliverables, focused on visually telling the story,
and highlighting important insights
• Plan and deliver research programs within budget, timeline and project
requirements
• Review with colleagues, and present work to multiple teams and leaders, across
the organization and outside where required
• Provide input and guidance to junior team members and colleagues, helping
teams get on the right track and stay customer focused

Requirements
• 6-8 years experience in user experience research and design; across companies
or fields an advantage
• Undergraduate degree in design, user experience HCI or related field, relevant
postgraduate degree an advantage
• Experience across products and platforms, financial services expertise an
advantage
• Excellent communication, presentation and interpersonal skills; a team player
and a strong partner
• Practical understanding of traditional and new research and recruitment
methods, UX methodology and design thinking
• Ability to influence and guide others on the value and importance of user
centered thinking and research
• An understanding of the bigger picture; user context, product lifecycle, key
channels, platforms and competitor experiences etc

Education
Bachelors and/or Master’s Degree in the study of user experience, design, research or
related fields; for example Design, Information Architecture, Human Factors/HCI,
Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.

• Top 3 must-have hard skills

1 6-8 years experience in user experience research and design; across companies
or fields an advantage
2 Excellent communication, presentation and interpersonal skills; a team player
and a strong partner
3 Experience across products and platforms, financial services expertise an
advantage