Program Manager

Washington, DC
Start date:
Posted By:
Gerald Garrison

Job Description:

We're looking for a high-performing Product Manager who is committed to our clients mission and interested in an impactful role blending product development, go-to-market and measurement.   The Program Manager will materially shape the offering and the roadmap for scaling this important new initiative.

***This role a 12 month contract onsite with our client, 40 hours a week. AQUENT pays a W2 hourly rate + benefits, 401k, etc.***

• Build and manage project plans for multiple waves of product development, rollout and scaling
• Develop, test, and implement a go-to-market strategy for enrolling users, including identifying outreach channels and partners
• Craft a compelling online customer experience through sourcing and curating relevant content
• Analyze program enrollment usage data to identify patterns, insights and opportunities to deliver more value to current and potential customers
• Conduct research on customer journey and experience to inform future product features
• Develop and track key performance indicators (KPIs) and create monthly impact report for program leadership.
• Collaborate with internal and external stakeholders on program evaluation, measurement, marketing, sourcing, and development
• Create three year product roadmap prioritizing features and additional functionality/offers

We are looking for someone with:
• Min. bachelor’s degree and 3+ years of relevant work experience, including experience launching and scaling a product or service - preferably an impacted-oriented product serving a low-income population.
• Experience applying a user-centric and iterative, lean start-up approach to new product development and launch.
• Proven ability to create, test, and measure effectiveness of marketing and communications strategies based on specific customer groups.
• Ability to prioritize stakeholder feedback to inform process, strategies, and resource development.
• Exceptional organization skills and the proven ability to effectively manage multiple priorities in a fast-paced environment.
• High familiarity with Excel, Salesforce and other evaluation or data management platforms.
• Excellent interpersonal skills and experience in a customer-facing and/or consulting role requiring a relationship-driven approach to strengthening partnerships and engagement with diverse stakeholders.
• The natural ability to empathize with stakeholders and consumers and leverage their experiences in program innovation.
• A strong passion for innovation and a high-level of comfort navigating ambiguous and unregimented opportunities.
• A strong work ethic and high level of professional integrity.

Client Description:

Our client is one of the largest non-profits in the US, with a very user-centric vision and a strong social mission. This organization dedicates its efforts on increasing membership with a strong focus digitally, via social media, and digital marketing.  The vibe is collaborative, fast-paced, and overall, passionate. The people who work here live and breathe the organization’s mission of enhancing the quality of life, and championing social change.

Work here and:

  • Help target memberships now and into the future to develop products specifically targeted to those relatively new to the workforce
  • Have your voice be heard. Our client prides itself on considering the input of all involved in projects
  • Work with fellow freelancers who know that they’re working on projects designed for the betterment of communities
  • Work on national campaigns that are targeted by community
  • Work with others who are interested in outreach and volunteerism
  • Our client has made customer engagement a priority and is interested in all candidates who are passionate about it as well.