Job Title: Ethnographer
Duties: Part-Time - About 20 hours to start.
As part of our workplace planning, the Ethnographer partners with our Socio-tech Specialists to understand the work practices, norms and values of a particular group of employees through observing day-to-day work, interviewing employees in different roles, and informal conversations and observations. The goal of the research is to understand how a specific group of individuals work, and apply that learning to future experiences. Through this work with our internal client's we hope to help;Enhance and widen top down views and enrich the inquiry process through bottom-up insights.Validate and enrich, with context and detail, previous studies such as the pre/post-move survey.Allow for deep understanding of work practices in actual setting. Generate insights to be able to craft the ideal work environment with its social, technological and spatial components, that best fits the group's needs, identity and work practices. In addition the ethnographer will help identify client group and individual concerns and apply these learnings to the social, technological and physical aspects of the work environments.
The projects the Ethnographer will work on include client groups across our client in offices, labs and plant environments, as well as Pharma and Diagnostic sites upon request. The Ethnographer requires excellent listening, influence, and thought-partner skills (including composure, practical wisdom and ability to communicate and present with impact). This position also requires change management leadership and executive presence with the ability to engage stakeholders and facilitate conversations and interviews that draw out meaningful insights that will ultimately enable new ways of working. ResponsibilitiesData collection - being in 'the field'Open-ended, informal conversationsInterviews: People in different roles Observations: Different days and times for x weeksDevelop and communicate meaningful reports to team members and to clients that share the insights from the data collection
Skills: 4-6 years of diverse ethnography and user research Demonstrated fluency in consumer research techniques including ethnography and other primary user research approaches Experience integrating user research into product designs and design practices.Experience in survey design (e.g. Qualtrics), working knowledge of statistics and experimental design preferred.Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.Demonstrated experience translating user research into actionable insights In-depth knowledge of human-centered innovation approaches; e.g. design thinking Demonstrated entrepreneurial mindset; ability to explore opportunities in a structured yet iterative way; experience with lean startup, agile, product model or similar development approaches preferred Demonstrated creative problem-solving skills and ability to see possible paths forward that are not clear to othersEffective interpersonal, communication, negotiation and collaboration skills.High level of intellectual curiosity and comfort with ambiguity Excellent written and verbal communication skills Strong sense of urgency and ability to test fast and learn fast Entrepreneurial mindset
Must be a team player, comfortable working in “white space” and with ambiguity; with this team, roles will evolve and one must be willing to take on incremental responsibilities
Education: B.A. degree required; advanced degree in social sciences; e.g. anthropology, ethnography preferred or equivalent practical experience; Master's degree or PhD in a related field.