Lead Experience Designer (UX Designer)

Basking Ridge, NJ
Job Terms:
Start date:
Posted By:
Gavin Freeman

Job Description:

As a Design Lead you will balance creative leadership and people management, partnering with Program Managers to lead design teams. Your work will focus on connecting the user experience to the brand and our customers through elegantly crafted design frameworks that translate across lines of business. One in three Americans uses this company's services, so your work will have meaningful impact at a massive scale.

Work will span the design process, from front end design definition to agile development and implementation, so you’ll have the opportunity to balance high level direction with hands-on work as you craft scalable design systems that seamlessly integrate across channels and develop innovative and engaging product interactions for customers.

In addition to shaping the design of company products you’ll play a lead role in shaping our process, mentoring design teams and championing user-centered design within the organization.


-Lead research, insight generation, ideation and creative development process with key partners (Business Owners, IT, Experience Managers and members of our Creative teams that deliver breakthrough ideas and concepts
-Lead cross functional teams to explore opportunities with a focus on consumer driving mobile first digital experiences
-Define the structure, navigation, and functionality of digital products to support a customer’s path through a system and ensure satisfying interactions and an overall experience that transforms customers into advocates
-Partner with UX design, IT, Business, and Research leads to gain an understanding of the UX strategy, business, technical, and end user needs to help define and defend design solutions that elevate our customer experience and brand value
-Use customer-driven insights and agile methodologies to deliver elegant and delightful customer experiences
-Create, and maintain UX/UI design documentation including style guides, design frameworks, motion libraries, engagement patterns and prototypes to aid with cross-team communication, collaboration, and development
-Partner with design researchers and UX strategists to understand business goals and customer needs that inform intelligent design thinking across our digital experiences
-Partner with IT to understand technical constraints and opportunities, ensuring designs are implementable, scalable, and accessible
-Plan and facilitate work sessions that drive ideation and present design work to team members, stakeholders, and leadership


-8+ years of product design experience with an impressive background creating experiences, services and applications across platforms (mobile, tablet, desktop, and connected devices), ideally for large audiences
-Bachelor's Degree in Interaction Design, Human-Computer Interaction, Information Sciences, Communication Design, or related discipline
-Strong design leadership skills with experience partnering with product managers and mentoring and directing teams of UI/UX designers
-Expertise in core design skills including the development of scalable design systems, intuitive interaction models, information architecture, user flows, pattern guides, motion graphic studies and product features
-Strengths in secondary areas such as prototyping, front end development, user research, service design, and/or content strategy
-Strong information design communication skills, both in team collaboration and written documentation
-Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities
-Familiarity with human-centered design methodologies, empathy for end users, and passion for teaching and learning from others to shape process and culture
-Expertise in core design and prototyping tools including Sketch, InVision, Framer, and Principle with an interest in exploring new tools and processes
-Willingness to work out of Basking Ridge office with some work days in New York, NY and legal authorization to work in the US