#152168

User Experience Researcher (Jr - Mid)

Location:
Austin, TX
Job Terms:
Temporary
Salary:
$50-58/hour W2 + benefits
Start date:
1/6/2020
Posted By:
Chelsea Caudill
Date:
09/18/2019

Job Description:

AQUENT is looking for a User Experience Researcher with at least 2 years of experience for an innovative Fortune 100 organization in Austin, TX. The UX Researcher will work across the entire breadth of the product lifecycle, from generative through evaluative research. This is a very stable, one-year-contract onsite in Austin, TX 40 hours a week. AQUENT pays a W2 rate + benefits, 401k, and more. 

The role:
- The current researcher on the project is excited to get a “buddy” with about 2 years of UXR experience. We’re looking for someone to be her peer Researcher, not a lead. 
- This role is heavily collaborative. Building trust and relationships will thus be crucial; communication and interpersonal skills are key requirements for the role.
- Thus, there is a structure in place but you must be able to carry out research independently, as you will not be partnered with the other researcher – each researcher is responsible for their own studies.


Expertise:
- You must understand basic evaluative and generative UX research methods, and when to apply each. You need to be able to independently plan, execute, and present basic UX research studies in a fast-paced environment. For the beginning of 2020, there will be an emphasis will likely be on evaluative research/user testing (in person, UserZoom, and Dscout).

Responsibilities:

  • Conduct a variety of qualitative user research activities (e.g. empathy interviews, ethnographies, contextual inquiries, co-creation) as part of an interdisciplinary design process that includes designers, product managers and tech
  • Conduct usability benchmarking and continued testing of tools and apps 
  • Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co creation, diary studies, in home interviews
  • Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods 
  • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
  • Experience with, or willingness to learn eye-tracking is a plus

You must... 

  • Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, and tech partners 
  • Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects 
  • Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back 
  • Be willing to teach and mentor designers in various research activities. 
  • Be able to present research to a variety of stakeholders with varying levels of research understanding; guide designers in the best practices in communicating research. 

Basic Qualifications: 

  • Bachelor's degree 
  • At least 2 years of experience as a Design Researcher in a corporate or consulting capacity 
  • 1+ years of usability testing and user experience research within a lab environment 

Preferred Qualifications: 

  • Master’s degree in Psychology, Anthropology, Ethnography, Sociology, HCI, Human Factors, or related field 
  • 1+ years of experience as a Design or Market Researcher in a corporate or consulting capacity 
  • 1+ years of usability testing and user experience research within a lab environment 

Client Description:

It’s not often that we get to say “yeah, but just listen to what they offer…” about our larger clients. Most people look at the awesome job description, then read “Financial Services Industry” and move on. We’ve heard it a thousand times! Know what else we’ve heard at this client just as much? “Wow! I’m so glad I took this job! This is not your father’s financial services company!”

Work here and experience:

- Opportunities to work with cutting-edge digital business strategies & projects

- Huge work-life balance culture

- Diversity-focused workplace

- Strong potential for temp-to-perm conversion (almost half of the people we've placed here have converted to a permanent position, either the one they're working in, or in a related department)

- Great Aquent community to work with onsite, including our bi-annual talent recognition program, which stems from the client managers’ own feedback (read: they’re engaged and interested in your future!)

- Don’t forget the massive points on your resume for being part of a cutting-edge team, leading the way in breathing fresh air into the financial services industry

With a customer experience focus in mind, our client is leading the way in the financial industry with their digital marketing & technology platforms. They recognize that today’s customers are technically savvy & independent as well as highly creative, and they’re working to be the best at serving them. We see this through how they are building platforms that allow customers to take ownership of their financial future, using video, animation, and social media to market to the end user. Their in-house digital agency has won numerous IHAF awards for their tools and cutting-edge technology. Working with this company, you would be working with groups and/or department such as an IHAF awarded digital agency, user experience, product development, communication strategy team and much more talented professionals like yourself. Come join us!