Associate Producer (9431133)

San Francisco, CA
Job Terms:
Start date:
Posted By:
Tamira Imondi

Job Description:

Hiring an Assistant Producer for our retail client in San Francisco, CA with 1-2 years preferred online experience in testing or in a web production environment. 

DEPARTMENT: Digital Production

GENERAL SUMMARY: The Assistant is responsible for supporting the production and launch of site content for web-site and omni-channel promotions for the brand. This role will also provide site operations support to the ecommerce team with the Producer. This assistant producer will partner with members of cross-functional teams throughout the execution of marketing projects to ensure the best customer experience by being process-oriented, extremely detailed-oriented and highly organized. 

Promotions & Content 
• Responsible for promotional marketing projects, from asset delivery hand-off to launch of site and email 
marketing; also responsible for the accurate set up of promotions in our proprietary promotions tool. 
• Maintains schedules and ensures project is launched on time; keeps management notified of progress and/or deviation from project schedules (deliverables, milestone dates, resources, etc.) 
● Performs thorough QA across devices and browsers and approval of marketing content and promos on website 
● Facilitates cross-functional beta link testing including communication to cross-functional teams and leads beta link testing meetings 
● Owns communications to the CS team, Mission Control and store operations teams of any upcoming promotional events with details on appeasement strategy. 
● Manages and executes in-season marketing projects as assigned from kick off to launch 
Site Operations 
● Supports ecommerce team with troubleshooting issues around product catalog, photography request, staging and content publishing tools. 
● With Producer, opens tickets to identify root cause and resolve site related issues. 
● Partner with Mission Control to identify and resolve any customer related issues in the VOC tool (Medallia). 
● Ensure critical events are added and noted in Gaptech ServiceNow calendar and as needed list  publish critical dates. 
● Provide live pricing change support as needed. 

1) Knowledge, skills & abilities: 
● Understanding of web-based content publishing, production, and UI issues 
● Ability to deal with ambiguity and flexible to an ever-changing environment 
● Demonstrates strong attention to detail; maintains accuracy in tasks 
● Process-oriented; leverages best practices and assists teams when needed 
● Self-motivated and driven; ability to work well independently and within a group setting 
● Strong collaboration and organizational skills 
● Sense of urgency in a deadline driven environment 
● Ability to work effectively with members of functional areas including Marketing, Merchandising, Design, Copy, Web Content Development, Product Management and IT 
● Excellent oral/written communication, analytical and interpersonal skills 

2) Minimum educational level: 
• Bachelor’s Degree or equivalent 
3) Minimum experience: 
• 1-2 years preferred online experience in testing or in a web production environment 
• 1+ years experience in a retail eCommerce a plus 

Client Description:

Our Client is an Fortune 500 Apparel Retailer that has grown from a single store to a global business throughout its 46 year run!

Talent placed here are given the autonomy to be hands-on decision makers from day one. The company's leadership assumes a supportive role and applies a collaborative management style, offering the guidance and insight to help transform your suggestions into strategies.

This is an environment where co-workers are constantly challenging each other to learn and grow in their roles every day, which energizes the office, and creates forward motion, both on a personal level, and as a company. They’re experimenting with their digital reach, using tech as a catalyst for industry change - both online and in stores. With such robust focus and investment on innovation, employees have the opportunity to directly contribute to the changing landscape of the retail world!

The company culture here is one of relaxed, inclusive community with an ever-present focus on learning and development - both for the individual team member as well as the projects and initiatives that are driving the company forward. And, with tons of cool volunteering opportunities and initiatives, employees have the chance to become influential community leaders as they work for positive change.