About this role
As a UX Content Strategist, you’ll contribute to content strategy recommendations and carry out recommendations with content design and UX copy. You’ll work collaboratively with senior content strategists, UX designers, visual designers and experience managers to create experiences our customers can understand, use, and even enjoy.
Additionally, you’ll grow your skills through mentoring and training.
What you’ll be doing
Define and create content that is accessible, understandable, actionable, and engaging across touchpoints
Follow overall voice and tone guidelines
Write and edit UX copy – from product tours, enrollment flows, notifications, transactional flows, error messages and more
Understand objectives and success criteria for content, gather and analyze existing content, and make constructive suggestions for improving content
Partner with design researchers to help create content research stimuli
Understand technical requirements and constraints and design appropriate content
Collaborate on the development of content style guides, content and messaging strategies, best practices and processes.
What we’re looking for
You'll need to have:
Bachelor's degree or two or more years of work experience
2+ years of content strategy experience
2+ years of experience writing for web and mobile experiences with a UX focus (rather than marketing, content marketing or social)
A portfolio of relevant work
Even better if you have:
Bachelor's or Master's Degree in English, Communications, Professional & Technical Writing, Design, or a related field
Working knowledge of Sketch, Invision and related design tools
Experience working in Agile or with sprint-based tasks and deadlines
Awareness of secondary areas including UX design, visual design, research, information architecture
Familiarity with human-centered design methodologies and empathy for end users