Client Partner

Austin, TX
Job Terms:
Start date:
Posted By:
Heather Farrin

Job Description:


  • Build relationships with SBG leaders and their teams as well as external outsourced vendor partners in the region to collaborate on intake and assessment of learning asks and objectives, train-the-trainer and design and delivery of some educational content and programs
  • Work with Curriculum Managers to consult on the design and maintenance of onboarding curriculum helping personalize it for the outsourced audience ongoing learning and development (e.g., product/ solutions knowledge, workflow/processes, tools and consultative sales skills)
  • Work with an Instructional Design team to help build content, including digital learning and instructor led training materials
  • Oversee and consult with vendor partners on their educational plan for agents helping track what training happens when and approving vendor developed content for accuracy and clarity all to ensure they are set up for success
  • Leverage global enablement programs to scale training across the SBG team with consistency, while localizing content and training for regional needs and nuances
  • Interface with many cross functional teams to leverage content and deliverables to help optimize agent enablement and scale to a large number of call centers


  • BA/BS degree in marketing, communications, or other related field
  • 5+ years working experience within any of the following fields: sales operations, sales training, or sales enablement
  • A proven ability to prioritize work and maintain a backlog
  • Project management expertise and experience running strategic projects with cross-functional teams
  • Crisp communication and presentation skills with proven history of success working with executive level leaders
  • A desire to collaborate and leverage knowledge in order to increase efficiency across many different teams 
  • Strong stakeholder management skills including ability to influence others and build bridges

Preferred Qualifications:

  • In depth knowledge of ad products
  • Experience working with outsourced employees, especially call centers
  • Experience working with a global team
  • A good eye for visually appealing presentations or experience working with design software


  • BA/BS degree in marketing, communications, or other related field

Client Description:

This TOP social media company, headquartered in Menlo Park, CA, was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate. With over two billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry  
  • Work in an Agile environment, in constant iteration and problem solving mode
  • Take part in global internal conversations that are happening with stakeholders, wherever they may be located, who are the best at what they do