Sr Information Architect

Austin, TX
Job Terms:
Dependent on Experience
Posted By:
Rob Young

Job Description:

AQUENT is seeking a Sr. Information Architect / Service Designer to help our client reimagine and bring order to the user experience across a suite of enterprise tools and content portals. Our client'scompany has grown fast over the past decade, but their information systems haven’t all kept pace, so they need your help to pull things together in a visually and semantically cohesive experience that serves  both end users and internal partners. You’ll help uncover the “why” of their content ecosystem, enabling a cohesive UX strategy that manifests in a new and improved “what.” 

On any given day, you will: 
– Apply your natural curiosity and critical-thinking skills to uncover and anticipate product and service challenges 
– Work with internal partners to gather insights around use cases, business needs, success metrics, and product interdependencies 
– Partner with our in-house data scientists to build conceptual models that inform the design and placement of data visualizations in the product UI 
– Partner with our in-house research team to understand user needs (e.g., personas) and test into product outcomes (e.g., card sorts, concept tests) 
– Synthesize research into strategic plans that address users’ pain points and articulate challenges for UX designers and UX writers to solve 
– Develop models to understand the end-to-end experience of customer groups and how various technologies integrate into their day-to-day experiences 
– Frame new opportunities for service and experience enhancements that can impact product design and strategy 
– Co-create new ways of operating and optimizing workflow processes for partner success and customer experience teams and their service offerings 
– Develop ontologies, taxonomies, content models, and related artifacts that orchestrate and bring order to large and complex sets of information — specifically sales and reporting data, data visualizations, and content that runs the gamut from highly structured in legacy systems to barely structured in fledgling CMSes. 

At a minimum, you should: 
– MFA, BFA or BS in Human Factors, Interaction Design, Information Technology, Social Science, or equivalent experience 
– Have a deep understanding of user-centered design and content strategy 
– Be comfortable collaborating with Ph.D.-level researchers to gather insights and develop appropriate test plans 
– Have experience planning and executing qualitative and quantitative research methods and an understanding of when to apply them in a given context 
– Have experience developing strategic plans and making design recommendations that have implications to product and service delivery 
– Have a body of work, including portfolio and/or case studies, that demonstrates domain expertise 
– Have strong interpersonal and written communication skills — this role is highly collaborative and requires frequent interaction with customers and internal team members 
– Be comfortable using modern web-production software (Sketch, Adobe CC, G Suite, Omnigraffle, etc.) to articulate your ideas and concepts

Client Description:

Why do you want to work through AQUENT?

Working with AQUENT gets you access to some pretty cool things, including:

  • Subsidized (up to 85%) of your health, vision and dental benefits 
  • Access to Fidelity 401(k) and FSA Program
  • Direct deposit for your weekly pay check