In Addition, this Talent will provide technical support for an average of 8-12 hours of monthly system administration support . Support for after-hours emergencies.
**NOTE: This is an estimate for routine maintenance tasks performed at various times throughout any given month. In the event of unforeseen circumstances/emergencies or the launch of a new initiative, such as a migration to a new domain name, this estimate may be significantly exceeded. agency.gov runs on WordPress. Staff is able to run the website on a day-to-day basis without assistance.
Tasks that will be handled by current staff include:
● Managing content
● Managing WordPress user accounts and permissions
● Installing and upgrading plugins
● Upgrading the version of WordPress itself
However, staff is not responsible for backend system administration duties.
Support for the following tasks is needed.
Restoring database backups and AMI snapshots
Data can become corrupted in the following scenarios:
● The website is hacked (less likely)
● An upgrade of either a plugin or WordPress itself fails or causes unexpected behavior
If either of these events occur, the most recent nightly backup of the file system and/or database may need to be restored.
Restarting an AWS instance
The AWS instance that runs the website occasionally needs to be restarted. This is the task that is most likely to require intervention during non-standard work hours.
Working with Akamai
Akamai occasionally reaches out with updates related to all of the agency web properties. They need a point of contact to approve changes that they roll out on behalf of the agency.
Managing SSH keys
If a new developer or designer needs shell access to the systems, an SSH key and user account will need to be created on the staging and production servers.
Managing SSL certificates
SSL certificates need to be updated from time to time.
Upgrading Linux and PHP
The version of Linux and PHP that is running on the agency server should be updated for security reasons from time-to-time and there needs to be someone who will perform this task.